A few issues with renewal which got put right in the end UPDATE: Iron Software senior management and their CEO have reached out and have gone some way to putting right the situation we found ourselves in through no fault of our own. They have made a genuine and fair offer to put right the situation, hence I have amended this review and rating. We have had issues every year renewing our annual software support subscription for the Iron Suite of products and this year was no different. However in past years the team had fixed whatever the problem had been. This year we had been sent a renewal notice for slightly more than double the price we paid last year, but despite this, we still went ahead and purchased the renewal. On trying to use the license key it appeared to only be valid for one of the products. On contacting Iron software sales and licensing team they repeatedly insisted that there had been a mistake in previous years and that the renewal cost for Iron Suite should be 10x what we paid last year and that we would have to pay the difference or be left with no support. They kept insisting that we had been notified of the price increases back in November which simply was not the case and neither could they provide copies of of renewal emails showing the correct prices. Had we known well in advance of the 10x increase we would have planned a move to an alternative software before being left without support / software updates. Obviously, no enterprise wants to run out-of-date software with no support and potential vulnerabilities. The initial attitude and behaviour of the Iron software support team was one of non-compromise and contempt despite there clearly being issues on their side with communicating to their customers and billing and not the behaviour expected from a reputable company operating in the enterprise software market. Thankfully senior management and the CEO got involved and made a genuine and fair offer to put right the situation, hence I have amended this review.