Excellent service and product Service has always been excellent. Products almost always arrive on time and in excellent condition. One time when I had a problem, their staff was excellent in resolving it. The products I buy from them do a wonderful job in helping me maintain a very nice complexion. I'm constantly complimented.

I feel the product has changed over the… I feel the product has changed over the last few years - and not for the better. The scent and the creaminess is different. I remember the previous order having a richness these new products no longer have. It was a luxurious feeling applying the face creams. Now the experience is no different than drug store face cream. I was very disappointed.

My only problem was the tracking at… My only problem was the tracking at Fedex. It said it had been delivered to phoenix at 7:17 AM Friday of which I thought it had been delivered. It was then changed to Tempe and the delivery was made Saturday. They waited a long time to give me the real delivery date.

Love the exfoliant I had not received my order, but found out Fedex had a problem finding my address for some reason?? I did get it today!! I have used the exfoliant for over ten years and love it. My skin is very dry, and I use this product once a week while I'm in the shower using soft and gentle circular motions until I feel everything that needs to removed is gone. Rinse thoroughly with warm water and add my nightly moisturizer.

Disgusting sales tactics & attitudee Much like many other reviews, I had a horrible experience in Las Vegas (at the Cosmopolitan). I was handed a sample and quickly ushered inside the shop and practically forced into a chair, despite the fact I said I was busy trying to find someone for a work meeting. She lady applied some product under my eyes and exclaimed what a difference it had made. There was a slight difference, but she couldn't tell me how long the effects last. She then tried to sell me the product with another cream thrown in for free. Initial price was $299, then she dropped it to $150 because I said I wanted to think about it. I told her it was not something I wanted to be pressured into, to which she said she was about to go home, so now or never kind of thing. I stood my ground, and in so many words she said 'screw you', turned her back and walked off. The forceful nature of the sell and the bad attitude made me realise I'd done the right thing! Truly disgusting. Steer clear!