I tried to cancel my account online… I tried to cancel my account online from my phone and my account was locked for whatever reason. I was unable to and was billed for the month. They asked me to log in via a computer, which I have access to at work, and try to cancel that way. I finally was able to cancel from my computer, regardless of my account being locked.. so they charged me and I have a LOCKED ACCOUNT AND CANNOT USE IT. Karen then tells me they know users cannot cancel via their phone… and suggests I write this in their community… FOR REAL?? What a joke of a company. They bill you, make sure you cannot cancel, lock your account and then don’t even give you access when you tell them 3 times the account is locked.

Excellent App for Collaboration Excellent App for Collaboration. I've used this with several teams. People seem to love this app, and personally, it is the best multi-person brainstorming app I've come across. I use this for internal brainstorms and with clients. The support is also great. Seriously, give these guys a try.

Terrible Customer Service & Refund Policy!!! The tool is useful but the customer service is terrible. Was sending emails to them for months asking them why I was being billed and requesting a cancellation. Incredibly slow to respond and when they did they told me it was impossible to provide a refund even though they had email evidence of my cancellation! I am absolutely shocked and appalled by the way they treat their customers.

Terrible Refund Policy and Lack of Basic Features Terrible Refund Policy, very limited feature set and unhelpful customer service. Once you pay, that's it. They will not refund a dime even though you haven't use their system. I made the mistake to pay for a year thinking that their features are sufficient, to later find out that they significantly lack shapes and other useful features. 5 days later I requested a refund and they noodled on this for 3 weeks and at the end just said "Sorry, our policy is not to issue refunds". Knowing that you can even return a car after driving it around, I see no reason for not issuing a refund for this terrible online service. Also, they have very limited shapes and diagraming features. So limiting that it almost makes the whole platform useless. Besides sticky notes, you can't do much with the platform. Bottom line is, there are at least two, MUCH better services out there (not naming them on purpose). Don't waste your time with mural.co. You can thank me later!

Very bad UX and Usability compared to Miro Our team was forced to switch from Miro to Mural. I cannot express my deepest frustration about the bad user experience and horrible usability of Mural. Everything takes 6x longer and is a lot more cumbersome. I knew Mural from a few years back and hoped they improved but they did not.