Horrible product and service We have had to leave ContentVerse because it had become completely unusable for us. With each update that came out (which we installed as directed), new issues were generated. At this point, many of our employees couldn't even get into ContentVerse, which means they couldn't access our archived documents, a big problem! For those who can still get in, it sometimes takes as long as 45 minutes to access a single document. The help desk was not helpful at all. Even when ContentVerse was working properly, our employees weren't huge fans of the search and viewing capabilities. As we researched options for replacing ContentVerse, it became evident how much better other products are.

Gets the job done but somewhat quirky Product itself can be quirky or temperamental on occasion (not all features work consistently eg. direct save from scan has never worked for me but works great from my personal scanner but works for other people great), occasionally files scan the first page in upside-down). That said, gets the job done with regards to electronic scanned file storage in organized, efficient manner. Service is seldom needed but when needed responsive and helpful. Cost per hour is pretty expensive as compared to other service providers.