Steve
USI use the product regularly because I find the Excel-based transparency and convenience a nice complement to working in Matlab. I use the product regularly because I believe it is best in class. I think some of the upgrades are too expensive but I have no issue with the quality of the product. I find the frequent requests to confirm the license annoying. I travel internationally and have been locked out of the product when I was having internet connectivity issues. There has to be a moratorium on this (e.g. allow a week, a month before disabling the application). Also, Frontline has been the most difficult vendor for my IT folks to work with when it comes to using my license on multiple machines that only I operate. Again, there must be an easier way. Finally, I did try the consulting service and my experience was positive - worth the money.
Ilkay
TRThere is not enough level of academic… There is not enough level of academic usage support both price and technical support. In the first year, technical support was very good level but now there is not enough helpful.
RTC
CANo issues with the software. No issues with the software. But disappointed that we are forced to upgrade to the latest version every time we renew our annual license. Our software does not change so there is no need to upgrade the FrontLine solver, but we are forced to and it is a nuisance.
VK
USGreat Solver with convinient interface Great solver with convenient interface
Poul - Equinor Refining Denmark
NOExcellent and competent service. Excellent and competent service. Only issue is the time difference between US west coast and EU.