My bank released funds but the funds… My bank released funds but the funds did NOT show up in my wallet as I needed. They were returned to my bank. I had to make an appointment... During COVID-19 travel to the bank to make the withdrawal and then, I had to physically visit a BTM to do the deposit. Very inconvenient!

Coinstream customer assistance is stellar!!!!!! Coinstream made my first bitcoin transaction simple & helped me with all of my questions. I needed to make a transaction quickly & could only do so by credit card , which they were able to do . Service is readily available for questions & walked me through in a spot I needed help with understanding. I am currently in a transaction with another platform & this is not the case at all. They are unclear, hard to contact & info is very confusing. I was also advised from coinstream service when I was about to do something that would have cost me a lot of money- so they helpfully told me what I could do and I didn't use them upon their advice. How kind is that,&are! I will be back!