It's been fantastic! I am surprised to read about others' experience with customer service because I have had an AMAZING experience with them. They ALWAYS reply to me and offer friendly solutions. I have referred colleagues to join this platform and leave other LMS "all-in-ones" as well. The platform is SO smooth and user-friendly. They've really thought things through to make the platform extremely capable while keeping it extremely easy. I LOVE it and am excited to have finally found something that solves all of my needs and wants! Thank you Heartbeat!

World's Worst Customer Service An ok app which needs a lot of refinement (which is fine because it is relatively new) BUT, the world's worst customer support. SOME emails get a reply, but often asking for screenshots to confirm clearly explained issues...then there will be no reply to the follow up message EVER! Many have complained about this, the team promised better support after bringing in a new customer service person, but nothing changed. Good management means anticipating service needs and even getting more support than anticipated. How would it be if you use this for your large community and then something goes wrong and yet there is no support to assist and your members leave in droves?

They got back to me so i am raising the star count. My original review for them was not good but they got back to me yesterday several times and so all is good now. I will revise my rating up now. They signed a lot of people on recently via APPSUMO so they are WAY behind. if you sign up with them you may experience a significant time delay on response. The software is very good though, lots of features and the owners enthusiastic. Give it a try but you will have to be VERY patient with support (one star off for this)

Still super new Still super new, but the founders have been amazingly awesome in onboarding. The apps work seamlessly across devices and I'm just having an amazing time that I felt compelled to come here and tell the world. You still have to apply to start a community, but I have big hopes for it.