Beautylish

425 California St Ste 600, 94104, San Francisco, United States
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4.80
Based on 20 Reviews

5

90.00%

4

0.00%

3

10.00%

2

0.00%

1

0.00%
About Beautylish

Beautylish was founded in the fall of 2010 with a simple purpose—to create a community where beauty lovers could share their collective beauty wisdom. People loved it, and our community grew to hundreds of thousands in a few short months. Beautylish rapidly became a valuable resource for the discovery of beauty products. Yet the experience felt noticeably incomplete because we weren't able to assist our members in purchasing the amazing products they loved. This led us to launch our own online boutique in 2012. We feel that the world is not short of beauty products, stores, or stories, but somewhere along the way, it became short of specialness. Beautylish exists to find exceptional products, tell the inspiring stories behind them, and deliver them with thoughtfulness. We believe an amazing customer experience is driven by a personal relationship with our customers.

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spooky katt
US

serious inventory issues Firstly, customer service is typically top notch, shipping times lightening quick, and every order typically comes with a generous sample of something. HOWEVER, the reason for the 3 stars is because for the last year or two, not only are they no longer selling my favorite brands like Farmacy and Benefit, but all of the brands they DO have on offer seem to be of ridiculously pitiful inventory numbers. Nearly everytime I come to the site to pick up a new Sonia G brush and replace my staples, they're CONSTANTLY out of stock. Not only are they out of stock, but ill come back to check weeks if not months later and the items are *STILL* out of stock. New Tom Ford releases will be sold out within hours. (sometimes minutes) Beautylish used to be my #1 resource for beauty products for years, but unfortunately I can't even remember the last successful purchase I've made from Beautylish. I say this, bc what prompted the review in the first place, is I put the LA Mer foundation I was interested in (of course, the last one in stock) it allowed me to add it to cart, but then when I tried to check out, I was given the message that my foundation was out of stock. However the website still shows that there's one left. Super irritated at this point, I contacted customer service who assured me that they did still have it, but that I'd likely need to make the purchase over the phone. I just didn't think it was worth the effort at that point. Beautylish, you REALLY need to get a handle on your inventory issues, and with retaining our favorite brands. The loss of Benefit and Farmacy were major blows to my consumer confidence. I see that Beautylish has added many new expensive indie brands to the site that I've barely heard of, which is fine, but I'm less keen to throw their products in my cart as an add on, if I can't even shop for my basic trusted staples from dependable brands bc my shade is ALWAYS out of stock, and it takes virtually a decade to restock them, and then they're out again immediately?! Why would I want to purchase a lucky bag this year, if I know that beautylish clearly struggles to maintain basic inventory on the desirable items? Its all but a guarantee that my $75-150 bag will be overstock from brands I've never heard of before, bc that's literally all the inventory it seems you have. I understand that Covid was a colossal economic disaster for smaller businesses- ESPECIALLY beauty, so perhaps that's a major contribution to the aforementioned inventory/brand retention issues? Hopefully the issue gets fixed in the future, bc I would absolutely love to splurge again there. I really miss the beautifully wrapped packages the customer service and exquisite fude brush hauls.

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Sany
DE

What an amazing customer service ?!!I… What an amazing customer service ?!!I am still mind blown how fast and how nice they are .they sent me out a new product(since mine smells awful) right away without any further questions ! Just amazing!

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Ramirez Summer
US

I had an averge experience with… I had an averge experience with beautylish.com. They have okay choices but there aren't màny options to choose from. Prices were nomal, nothing too high or too low, but they tend to fluctuàte quite a bit. Navigationg throug the website was kinda mìddling, it wasnt very user-friendly. Customer servìce was fine, I got my answeres prètty quick. All in al, an ordinarì experience.

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Kristina Frazier-Henry
US

A company with consistent quality and delivery I have been a customer of this online retailer for 4 years. While they may take a bit longer to deliver, everything I’ve ever ordered from them has always arrived on time and in perfect condition.

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terese
US

Treat yourself Treat yourself! I had the most relaxing spa day here. The massages, facials, and ambiance are pure zen. It's like a mini-vacation for your soul

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