Jessi
GBMommy & Daughter Spa Day We had a great experience at Fond & Faye. My daughter and I both had the best facials. We had a lovely, relaxing spa treatment! We cannot wait to return.
Clarice
GBAn amazing atmosphere with amazing people. Everything is simply incredible at this place. I love the lymphatic massage. It’s rejuvenating, relaxing, and just a wonderful experience. They offer an extensive menu and I want to try them all😄
Tara
GBBest facial I ever got Best facial I ever got. The staff was very knowledgeable. They were able to get us in last minute, so I was able to spend some time with my daughter. She was looking forward to it.
Unsatisfied Customer
GBI originally found this business on… I originally found this business on Groupon and thought I would give it a shot. My first appointment for a facial was fine and I had no issues. I ended up purchasing additional treatments directly through them and probably spent over $500 in various treatments and products after the first facial. I purchased 2 skin brightening treatments & After my first skin brightening treatment the skin around the area was red and irritated and it seem to make the skin darker. It essentially felt like I was burned. I called and asked for a refund for the second skin brightening treatment I had purchased because I no longer wanted it due to my experience. I was told they do not give refunds even though I had not used the second one yet. I wasn’t even asking for a refund for the occasion where I was burned only for the unused treatment but I was told I had to pick another service, so I did. I picked a facial because I thought that would be safe since I had a good experience the first time with the Groupon facial I had purchased. Fast forward to my appointment for the facial that was scheduled for 11am. I arrived at 11:15 only to be told my appointment was forfeited due to their policies. Keep in mind this is an extremely busy street and they have no parking lot for their business. I was told I could not receive the service nor the amount I paid, not even as a store credit. They basically just kept my money! I would think they’d just deduct the 15 mins from my treatment time or charge a fee and ask me to reschedule but to completely cancel my appointment and keep the full amount I paid for the treatment seems unethical in my opinion! I understand that is their policy but a one time exception could have been made, especially for a return customer that has spent a good amount with your business, again only my opinion! I found this place in March and I had high hopes and thought I found a better solution since it’s closer to me than the other med spas I normally go to. Unfortunately, due to the experiences I described above and their policies I won’t be returning.
Erin Tiffany
GBAbsolutely love F&F Absolutely love F&F! I have been a client for over a year now and have always had an amazing experience. Incredibly professional, clean - and have had results after every service. Highly recommend