I was a buyer of IT services in a past… I was a buyer of IT services in a past life for a big company. I looked at many hosting options to replace GoDaddy who wanted to charge me more for moving from Starlight to Cpanel (like that's my call?) and generally went to hell after Bob Parsons sold it, so I loaded up the truck and moved to MonsterMegs. Never a single regret. You get a very good value, great uptime, great features. However if you are running obscure applications or want handholding, you might want a local expert to augment the support. MM support is responsive but not omnipotent. MM seems to fit with very simple hosting or very experienced clients. Rock solid availability. Softlicious is a mindblowing capability if you've ever had to stand up an application. The technical support response time is very good, but if you are a total noob trying to do advanced things, hire a freelancer to help you.

We bought a semi-independent server We bought a semi-independent server, but for some reason our site speed was slow like shared hosting, even when there were 20-30 visitors, technically there is no comprehensive help and I think the whole team is 1 person. When you want to close a duplicate service, you can never get a refund, I closed the process with 2 years of bad experience and commercial loss. When you want to get a refund, they stop responding, because they didn't delete my credit cards, they plan to get a payment again after 1 year (no, I won't forget and I will complain to the court) Update: Do not be funny! Because you directly deleted my account and you don't even respond via e-mail.

Great support and fast servers Not the cheapest, but that's not a bad thing. That extra dollar or two will get you outstanding support and fast/reliable servers. I drop a ticket and it's not only in a timely manner, but you get a very detailed and professional response. Whenever an issue or upgrade is coming, they will let you know in advance. My other big likes with MonsterMegs are that they try to stay up to date with the best technology and hardware. I think it was last year that they upgraded their CPU and RAM with very little to no downtime and it didn't raise my bill. Sweet deal I say! I love to stay hosted with a smaller company where they value you as a customer with a little personal touch to it.

Great company and Support staff Great company, support and people. We were with MonsterMegs for 4 years and always had great service and support from their staff. With business growing, we eventually had to move to dedicated hosting platform which was not available at MM.

I had very frustrating experiences elsewhere... I had very frustrating experiences with two other hosting services before I found MonsterMegs. They had a plan that fit me well at a reasonable price. I only raised one support ticket, and they helped me resolve that. Everything works great, and the sites are faster than the wind.