Osum

image
3.70
Based on 20 Reviews

5

35.00%

4

35.00%

3

10.00%

2

5.00%

1

15.00%
About Osum

Cut research time from weeks to seconds: Get instant access to detailed research, SWOT analysis, buyer personas, growth opportunities and more for any product or business at the push of a button.

Tags
Contact Info

You need to Login first to submit your review.

image
Donald Lowery
GB

I've tried numerous market research… I've tried numerous market research tools in the past, but none have come close to the level of detail and accuracy provided by this platform. The SWOT analysis alone has helped me identify key areas for growth and development in my business. Plus, the buyer personas have allowed me to tailor my marketing strategies more effectively. It's like having a secret weapon in my arsenal!

image
Josefa Savu
AU

DONT BUY - Product may be solid but there set up is broken and they will blame you for their problems. I'll be upfront, I had problems from the start. I was charged for my free trial. I ran one report and to be fair it did quickly generate a detailed, comprehensive report. But the customer experience was ridiculous, I was charged for a free trial and whoever was on the live chat was a dick. This is the first time I've left a review and I want to do this because I want someone from their team to realise that a simple refund at the start for someone who was genuinly interested in your product would have secured you a client. Whoever the drop kick was that I was dealing with is going to impact your business. I hope to God it wasnt the founder himself. So it started from the jump, I selected the free trial offer and as soon as I joined I was charged. Didn't think much of it, should have been a quick fix from CS. While running my first report I sent a message explaining my situation. They left me on read for an hour. I asked them if there were any updated and the response I got was, we checked our links and they work, I must made a mistake and not selected the trial. Off to a great start. I explained that I didn't and since I already wasn't liking being left unanswered I asked for a refund. But once again messages fell on deaf ears with just being left on read. I wanted to double check if I could claim a refund so I went through the FAQ's and it explained that I needed to "check if I was eligible". I followed the steps but it didn't give me the option to do so. I suspect it was because you don't get that option when you select the free trial it. Took screenshots of the FAQ and the dashboard where there wasn't any links and showed this to my friendly tech support guy. His response that I needed to learn how to read and to follow the FAQ process properly. After I explained to him I could and he realising he was wrong he corrected himself that he was updating the process and I should follow his new instructions. "were not robots you know". He then decided to cancel the account and refund it, which he could have done multiple times hours earlier and then after closing my account. He sends me a edited version of our chat history that conveniently leaves out a lot of the conversation. Whoever I was dealing with the tech side, needs to learn if your facing customers, how to interact with people if your customer facing. Everyone thinks they may be Elliot from Mr Robot but really your just lacking social skills. Who ever is running Osum, I'm the second review that had the same issue with the "free trial" it may only happen to a small amount of people but if you try to gaslight them and tell them its their fault your going to loose clients. If your doing it for this issue what happens when something happens on a bigger scale?

image
Frank Branch
GB

I was skeptical at first I was skeptical at first, but after using this platform for just a few weeks, I'm blown away by the depth of insights it provides. The ability to access real-time data and competitor analysis has given me a competitive edge in my industry. I've already started to see an increase in leads and conversions, thanks to the actionable recommendations offered by the platform.

image
Christina Fearnley
GB

I was skeptical at first I was skeptical at first, but this tool truly exceeded my expectations! The level of detailed analysis it provides is astonishing. It's like having a team of market research experts at your fingertips. The buyer personas and SWOT analysis are incredibly accurate and insightful.

image
Lois Barnett
GB

Really helpful for getting a quick and… Really helpful for getting a quick and thorough understanding of market trends and customer profiles. I’ve noticed a significant improvement in my marketing strategies since using it.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow