Phyllis Horwitz
GBCan not reconcile at end of month Can not reconcile at end of month, impossible
Gino DeSalvatore
GBGreat customer service Great customer service. Very patient as we are getting used to this new system. Great resources
alishawn Irving
GBlack of support. -
The Wine Rack
GBGreat staff Great staff, real helpful and excellent support.
Adriana
GBEasy, but generic e-commerce solution with poor support & communication While City Hive provides an easy and comprehensive e-commerce solution and wine club management platform for small wine & liquor stores, their platform is offers very little in terms of design flexibility and customization. If you're a generic store that wants a generic looking website for easily promoting large brands to your customers, this is the solution for you. For everyone else, I urge you to do your research. We've been very disappointed by their poor customer support. Major changes to site functionality and design were recently made without any direct prior communication; new features are constantly rolling out, but little training has been offered and only upon request; staff only responds to help requests - including urgent ones - during regular EST/EDT business hours (which isn't ideal for our West Coast store); support staff has little memory of previous conversations and little knowledge of our specific business needs and operations. Concerns are treated with a blasé attitude.