
Trusted Reviews
USSnap had my review removed I'm sorry I have to keep writing these negative reviews. I initially wrote a review after receiving an email to give money to a student. Snap Mobile contacted Trustpilot and complained asking them to remove my review. I received notice from Trustpilot that I had 3 days to provide an email address to Snap in order to not have my review taken down. I wanted the review up. I felt that if others were like me, they would be curious when they received an email from snap requesting money. I wanted to know how much Snap was taking. So I wanted my review to stay up for others. I was upset I had to provide an email, so I gave them a Mozilla email to protect myself. I made a review as a public service, not to open a dialog with a company I felt was unethically taking money from the children. So after I provided my email, they sent their attack dog to respond to my initial review, attacking my anonymity and saying I was their competition. Again, I don't want a debate with this company. Who would give to a charity that takes 20-30% off the top for executive pay, commissions, and overhead. There is no sense debating with a company whose business model and 'reason to be' is IMO to steal from kids. I mean, who wants to pay a company $25 for the privilege of giving the kids $75. Anyway, you can see my responses. They said I was not a customer, but I did make a donation using Snap and sent this proof to Trustpilot. You don't have to use them or have your information in Snap's system in order to have an experience with them and then have the right to write a review about it. Then I get this email from Snap. Again, I complained about being spammed by them and prefer never to have anything to deal with them, but now that they have an email, they feel they can email me maybe to threaten me to take down my reviews. I will post their email below. I must retract what I said about Snap selling peoples personal information. I suggested they would be doing this, but forgive me as I felt that anyone who could steal money from kids could not be trusted to sell personal information either now or in the future. Once Snap gets your email, they do not stop contacting you, even if you opt out. Their default is you must opt out which is also unethical IMO. OK, so I get this infuriating email from someone named Kym Devlin at Snap Raise a day ago at 7am proving I provided a valid email: "Hello, Happy Friday! I'm reaching out regarding the review that you left for Snap! Raise on Trustpilot. I wanted to send this email to open up a conversation and see if there were any questions you had for us or if there is anything we can do to make this situation right. Please feel free to respond to this email with any feedback, questions, or comments. I hope you have a great day! Best, Snap! Raise Support Snap! Mobile, Inc. | Support Matters" Here are some issues. I don't want them emailing me or having my email. They already reached out with their response to my first review here which I responded to with an edit on that review in hopes of ending their attacks. NO I don't have any questions! If I did I would have asked them. Who writes such things? There is no situation with me. I did not write a review to open a conversation with Snap. If I wanted a conversation, I would have contacted them directly. I wrote my review as a public service for others. By Snap's actions, based on their business model and based on everything I have written, there is no reason for me to believe a conversation with Snap would be helpful. Snap is a private for profit company taking 20% or more from a charity. If Snap did it for 2.5% to 5% without the sleazy deceptive email campaigns, I could have rationalized an acceptance of what they do. The money is for the kids; how can they sleep taking 20% or more off the top from our kids? But I don't want a conversation with Snap, I don't want Snap contacting me or tracking me with email, or having my personal information. Don't want to feel threatened or coerced to take down my reviews. I don't want Snap to find a way to start burying my honest personal opinions with tons of fake or solicited reviews. Look, when a parent gets an email from Snap requesting large sums of money, we are going to investigate. One thing we want to know is how much Snap is taking off the top. Snap doesn't make this clear in their email and it takes a search of the internet to find out they take 20% and if kids don't bring in their set quota of a couple thousand dollars, the percentage they take goes up. Actions speak louder than words replying to one parent's review. No one cares what Snap says or how they rationalize why they are taking so much from the kids. Schools and School boards need to look at this and step in and stop this stuff. There should be restrictions on companies that do business with schools and there should be rules for how they use kids to make money for their companies.