Happy Long Time Dynu Customer I've been using Dynu for years now and have always been very happy with their service. The support staff have always been very quick to respond, and seemed happy to assist with any issues that I ran into. Recently I ran into some issues while renewing a SSL cert. Within a few hours of me submitting a request for assistance, they had helped resolve the issue.

Super speedy response to a problem. I reported a problem on Saturday 20th May 13:15 - I could not get ddclient (attempting to update a subdomain's IP address) to authenticate after several days trying. I constantly received "bad auth". I received a reply on SUNDAY 21st May in the afternoon explaining that I could not authenticate against a subdomain - I had to use &alias= after the main domain name. I.e. the solution was not complex - the problem being caused by my misunderstanding that some people call subdomains "Alias" of the main domain for some reason. I used to think that CNAME records were aliases to the canonical name and A records were subdomains. Ho hum. However, I think that this is an all-time record for a speedy response to a problem - on a weekend as well! PS I am a paying client of dynu just for the record.

Hello Dynu technical support. Hello Dynu technical support. Thank you, for getting our contact list re-connected for both my wife's webmail and mine. We,appreciate your help and assistance very much. We will follow your instructions for updating our .csv files when the time arises. Thank you again for your kind assistance Best wishes, Rob and Linda

Used to be great... no longer... although my past experience was great, recently the email was having slow-down issues and one day the whole system became unavailable for over 8 hours! They said it was due to an upgrade! Upgrades are scheduled, and after reading their reply (below), it sounds more like they had a BIG failure and no backup plan... I have now switched my email to another provider... Note: I also tried their new VPS service which failed less that 24 hours after being activated (with another lame excuse) If you need reliability, find another provider. Their support reply: We are making significant infrastructure upgrades to ensure the future stability of the service. We expect this to take from 2 to 8 hours. Your emails are being received by the backup node so please rest assured that there is no loss of email.

Great support Made a support ticket about having difficulties on email dmk configuration, in 24h solved. Great support.