New Phone Hotspot Alternative Support responsive once after Account Activation is complete, almost minute(s) in reply. Service is plug&play almost. Near perfect for the cost.

DIFFICULT TO CANCEL I bought this data plan for my smartwatch. After a few months the payments went up three times the amount! When I called customer service to cancel, they told to go to the website. Well, the website has a glitch that you have to prove you're not a robot by entering in a special character; however it won't let you put in the character, which means you can't process the request! I don't like when companies make it too easy to get you in, but extremely difficult to let you out! JUST CANCEL the contract and have integrity about allowing people to cancel, instead of using glitches to keep us from cancelling!!!!

What a mistake What a mistake! Although my Google phone has a fast processing chip and 16 GB of ram / 256 GB Storage, My phone tells me I have a full 4 bars of signal strength & a 5G connection but it cuts out quite a bit. As I am traveling through the local area trying to listen to music, it's constantly cutting out. In addition I've tried to browse the web or login to Amazon, it just hangs, then delivers the pages after 1 full minute. I cant function like this and will be moving to another carrier. Don't make the same mistake I did!

Horrible experience with company Horrible experience with company. Tried to cancel one month to find that I was being charged again this month. Explained in previous month that my device had not been working for some time and just wanted pending charge to be canceled. Unfortunately, I was told that I was not eligible for a refund even though no minutes had been used. Definitely would not recommend service. Too much of a hassle just to cancel plan or stop auto. Customer service isn't the best.

Keep charging after cancelation I called to disconnect the account with Speed Talk in 2022. They kept debiting my credit card. Unfortunately I don't use that acc so often and I saw this year in February 2023 that they kept charging me, I called for the second time to cancel, one lady guided me to cancel it online, i just checked my bank account and they still charging me nov 2023. I just called again to cancel for the third time, and a guy guided me to cancel the plan online, and he told me in February I use the wrong option(which was their own agent that guided me wrong) Now they are saying that I can't qualify for a refund. In my opinion they are dishonest. Don't fall for it.