I've use many remote desktop… I've use many remote desktop environments in my time and none has come close to the quality of using shells. I used shells while in a country known for their restrictive internet (I don't want to name them as I'm afraid they have web-crawlers looking for technologies which have been successful, to then target for being shut down). It did a fantastic job and performed extremely well! I would have even been impressed with this performance if I were using shells in my home country. I have used other remote desktop's as part of my work, and they were in *much* more favorable circumstances than when I'm using shells now, and yet they performed orders of magnitude **worse**!! Shells is a very impressive technical achievement, it is no less than the *best* remote desktop I have used, period.

Paid for their service that was quoted… Updated: Submitted another request after the second charge for a refund and it was processed for the original amount as well as the second charge. Upgraded to 3 stars since the service itself isn't that great for what is advertised as well as having to go through contacting them a second time to fix the issue. Paid for their service that was quoted as being for "Content Editing" it took me over an hour to log into the machine it was that slow. I work as a network engineer so I've dealt with VM's and know when it's something on my end or with the server itself. So I contact them for a refund because this machine won't even run a web page without problems let alone edit content I assume that means video editing or something of that nature. I expected them to issue the refund without a problem. They didn't respond for a week so I forgot about it and assumed they would just issue the refund. Not only did they not issue the refund they extended the service that was garbage and I didn't want and then they charge me an extra 30 dollars 2 months later out of nowhere. TLDR; Service was not as advertised for speed and capabilities. Refused refund and charged again for service that wasn't being used.

Shady charges and inexistent refund policy. Their support team is the worst I've ever dealt with... As others have stated, this company has a very shady refund policy that it's not being stated in... The service itself isn't a great thing, it was working for a few months, then suddenly my shell (virtual computer) started to run very, extremely slow... It's nearly impossible to make use of it... I got the 1 year plan; not what I intended, but they charged me the full year anyway and didn't wanted to refund me... (Shady all over). Thing is, after several emails and requests for a "Support ID" over and over, I simply got tired... I've lost over 4 months of the service I paid for and their support it's just garbage... Not even they can do something about my shell and they keep asking for an absurd support ID they should have direct access to in order to streamline the support process...