Paid for their service that was quoted… Updated: Submitted another request after the second charge for a refund and it was processed for the original amount as well as the second charge. Upgraded to 3 stars since the service itself isn't that great for what is advertised as well as having to go through contacting them a second time to fix the issue. Paid for their service that was quoted as being for "Content Editing" it took me over an hour to log into the machine it was that slow. I work as a network engineer so I've dealt with VM's and know when it's something on my end or with the server itself. So I contact them for a refund because this machine won't even run a web page without problems let alone edit content I assume that means video editing or something of that nature. I expected them to issue the refund without a problem. They didn't respond for a week so I forgot about it and assumed they would just issue the refund. Not only did they not issue the refund they extended the service that was garbage and I didn't want and then they charge me an extra 30 dollars 2 months later out of nowhere. TLDR; Service was not as advertised for speed and capabilities. Refused refund and charged again for service that wasn't being used.

Bad product + very deceptive and unfair billing I could not get the remote desktop to load on any device. Support did not respond for days so I requested a refund as per their TOS and it was not provided. Now I am being billed each month for a service that does not work. Very shady company. Beware and avoid.

Their system hasn't worked for days… Their system hasn't worked for days now. DAYS. No, it isn't partially working. No, it isn't glitchy. No, it isn't working AT ALL. NOT AT ALL!!!!!! Their "support" page on their website doesn't work (it won't allow you to submit a message). Their phone number directs you to their support email and doesn't direct you to a human. And I am a paying customer.