No support I have issues with my stats… No support I have issues with my stats and they only send me an article that everyone can find

This is for Jetpack BACKUP This is for Jetpack BACKUP, a PAID portion of Jetpack. Jetpack backup was difficult to set up, consistently received emails saying it was not set up, etc. At one point I set up an FTP and the program allowed malware onto my site and I had to pay to have the malware removed. After multiple hours of work to get the site set up with backup I started seeing backups. Then they stopped creating backups less than a month into the service. When I logged in it had been nearly a month since the last backup. They stopped creating backups because they have an arbitrary policy to keep 7 backups, which exceeded the storage limit. I worked for days to reduce the size of my site. They want more money to re-start the service. This is very dishonest. Instead of deleting older backups so that the newer backups could fit within the 10GB storage space I purchased, they stopped backups. This is not how they explained the program - very deceitful. And my emails generate responses for me to purchase more storage space, rather than for them to reduce the number of backups that they are storing. BAD BUSINESS PRACTICE!!! Do not trust this service - I like Jetpack, but do not purchase any plan for Jetpack Backup.

This plugin does NOT work This thing does not even remotely work and moreover, it creates so much work trying to get it to work. The thing never connects to Twitter for any lengthy period of time. The plug in wont even connect to 11 of the sites on one platform. The Thing disconnects every few hours on another server. It stops working on a totally other server. Every morning, we have to log back in to every account and reconnect it if it even connects in the first place. I cant believe this thing is for sale and most of all, the false sense of security is awful. Nothing about this plug in works and the people that run it, blame anything else but the app itself. This is an open source work in progress to be redundant plug in and product. this is not a finished product. The fact that its for sale has got to be illegal. They cant get the free one to work 24 hours a day. Let alone a paid version which is the same thing anyway. We have paid version and we use free versions. They do not work. Not ever. The thing has never even worked one time for a full 24 hours span of time. And, this is an automated platform. that’s not automated. you have to do more work than not. Its horrible. And, their customer service or developer do NOT care about it. Trying to figure out how it works or how to get it to work has cost this company so much money and so many wasted days. Only to get to the point where it still does not work. not ever. not even one time has this worked. You want to see how pathetic this company is because they just washed their hands of it. I told you that they do NOT care. They dont care. look at this and have you ever heard of this happening ever in the history of commerce? They try to sell this thing that clearly does not work and they dont care. Kellie (Automattic) Oct 19, 2022, 16:08 UTC Hi there, Thanks for following up with that information. Unfortunately, there's nothing we can do on our end as long as XML-RPC is loading a 404 error. That is something happening on your web server, so we do not have access to resolve the issue. You should be able to see the 404 error demonstrated here if you try to load the file: If our troubleshooting suggestions did not lead to resolving the issue with XML-RPC, then the next best step would be to contact your web host for further assistance. Jetpack will not be able to connect to your site until the XML-RPC file is accessible. Best, Kellie Happiness Engineer Jetpack • Akismet • VaultPress Would you like to help Jetpack become better? Sign up for a Customer Research Interview to give our research team your ideas!

Highly disappointing After several months of signing up for backup, I don't get any backup and only get emails daily to inform me that backups could not be done. Support or contact is virtually non-existent. I have spent several nights looking for a number or chat to speak to someone but all in vain. To say the least, highly disappointing. I do not recommend

Misleading pricing listed on plans… Misleading pricing listed on plans page. Monthly plans are listed but not actually available, when you get the checkout as it reverts an annual subscription. Contacting support gets you nowhere as they just tell you the pricing page is wrong and that annual payment is the only option. Very poor customer service.