Very very dodgy. Very very dodgy. Twice advised them in response to their renewal reminder that I did not want to renew my PC Tune up Pro subscription and twice they confirmed that was OK. Dear Mr. Bell , WE RECEIVED YOUR REQUEST TO CANCEL YOUR PCTuneUp PRO SUBSCRIPTION. WE'RE SORRY TO SEE YOU GO, but our team is happy to help! Your request to cancel your subscription has been processed. ThePCTuneUp PRO service includes free virus removal, PC tune-up, assistance with printer connection issues, assistance with internet connection issues, and much more- it’s a full-service plan. Thank you and let us know if there is anything else we can help with! “Our goal at SafeCare Software is to leave you with a smile each and every time!” Today I received email from Fastspring.com, headed Safecaresoftware Support stating your payment for subscription to "PCTuneUp PRO" (£18.99) failed. Please sign in to update your payment details and avoid subscription cancellation. Your subscription will be automatically cancelled 18/07/2022. Fortunately I had previously closed my Paypal account to prevent these odd subscription renewals. Until recently I had not realised these dodgy companies were able to auto renew via Paypal, without my knowledge. Beware!!

Cancellation is a nightmare Cancellation is a nightmare! Charge for PCTuneUp Pro is $21.97 PER MONTH. They promise .99 per month if you ask to cancel. They have numerous company names and many phone numbers. They state they can only cancel by phone request; cancellation emails were promised but not sent until three phone calls. From their email: OUR 24 HOUR BILLING SUPPORT IS AVAILABLE 7 DAYS A WEEK TOLL FREE AT: 1-866-887-1121 (NO HASSLE REFUNDS or SUBSCRIPTIONS CANCELLATIONS) SafeCare Software is the maker of PCTuneUp PRO, Driver Update, and Privacy Guard PLUS. If you have questions regarding a bill we urge you to call our 24/7 support line listed above. We offer no-hassle refunds and subscription cancellations. We use industry-standard encryption to protect the confidentiality of your personal information. Sold and fulfilled by FastSpring an authorized reseller. BUYER BEWARE............

False billing! I 'discovered' I was being billed for PC TuneUp Pro. It was suggested I purchased it via PayPal. I have never purchased ANY PC software, in my life. I only use 'Free ware'. I was immediately refunded the last £18.99 BUT NOT THE PREVIOUS! I only received this last notification from PayPal, nothing previously. I am pursuing the matter with payPal AND with FastSpring Ltd! Aged 83 BUT I do not make mistakes over purchases.

I mistakenly committed to a monthly payment I bought this software thinking it was a one-off payment and didn't realise that it was in fact a monthly payment. I am usually cautious about such things but still got caught out. The actual software does the job but not in the way I expected.

Pricing not clearly stated I bought PC cleaning software from this company. Price was $19.99 I presumed this was for a year - but later noticed that it was only for a month. After checking found that my credit card would be debited monthly - this wasn't made clear at time of the initial purchase. I contacted the vendor about cancelling the software and received an automated reply asking me would I like to keep the software for 99cents a month - of course I agreed to this, however I received no further information about the reduced price - also didn't show up in my "Account' info. I cancelled again and cancellation was accepted straight away - this I am grateful for, money was also returned without any problems. Buyer beware.