Bait and Switch! Avoid this company. I am the marketing manager for a D2C eComm company, and my experience with Sendlane was a nightmare. They offered 40% what we are currently paying for SMS and email marketing for the same features and credits. Sound too good to be true? It is. I found out after the contract was signed that their cost per message was actually HIGHER for SMS, and their platform lacks key features that are available on our currently platforms (Klaviyo and Postscript). This includes basic things like template and campaign duplication, and also important behavioral and automation customizations. When it became clear Sendlane could not meet our needs and we could not move forward, they refused to address any of my specific concerns and would not issue us a refund for our thousands of unused credits. Instead they told me we should be grateful they wouldn't enforce the entire annual contract. Honestly, if they had tried to do that we would have taken them to court. Sendlane was an enormous disappointment. They oversold, underdelivered, and wasted our small businesses time and money. If your considering switching or signing up, I highly suggest looking elsewhere (Klaviyo and PostScript, while expensive, have outstanding customer service and a much better product).

Their system is full of bugs and they… Their system is full of bugs and they wanted me to keep paying full price while being their test dummy. Their customer service only knows what is available in public documentations. They will keep repeating the same points not listening to your problems. Plenty of competitors out there for less money and better service.

Receiving scam messages through this… Receiving scam messages through this platform. Just gone on to try and complain ... I don’t want to agree with the terms and conditions as there are 42 marketing cookies an 9 unexplained. Which leaves me without a place of complaint. A proportion of these marketing cookies allow Facebook to track users after they have left the site. The use of some of these cookies are unnecessary. Be cautious using these.