Thief agreed to refund but Binance refuse I lost USDT from my wallet and deposit was made to Binance. I have been contacting Binance customer support team several times to refund money but they refuses to do it. Thief already agreed to refund and he had a chat with Binance to refund. But Binance refuses to do it. I don't know why they are making work too complicated. They suggested me to report police but they are new to this and hard to handle this. It charges much fee as well. I don't want to make this complicate and hope to resolve without the help of local police. I hope someone from Binance or global law enforcement agency that can resolve this in a short period can contact me. Chat ID: #120805724, #120845562

Incapable Customer support My feedback is regarding BinanceUS which is the U.S. exchange arm of Binance. I have attempted to open an Institutional account with them which requires submitting business documents for verification. Their standard wait time for approval is 2 weeks and the site recommends to contact support if not completed in this time frame. It has now been 4 weeks and I have contacted support agents at least 3 times since. These people (only available via chat) have been completely useless; they cannot provide any information regarding status or timing for approval, or even if anyone has even reviewed any of the documents. They cannot escalate me to anyone who is capable of helping with the issue. They only claim that someone from their email support team will contact me at sometime in the future but cannot provide any timing for that either. It has been 2 weeks since my first contact with support and to date I have received no contact whatsoever. Additionally every agent always end the chat with a flag that says "This issue has been marked as solved" when it clearly is not.

The Binance had frozen my withdrawal… The Binance had frozen my withdrawal more than 1 year the reason that they want me show them all the transaction evidence if they found my transaction are illegal why not just stop my transaction on that time instead of my pass 3 months evidence, Mr zk the owner also been accused as Aml why he has rights to frozen my accounts ?

Extremely difficult to withdraw money Binance makes getting your money out of their platform harder and harder with every update to the point where successfully navigating their maze-like menus is not possible without contacting support. Support is not professional and poorly trained. This is probably due to the fact that they get laid off every year so Binance can avoid paying out yearly bonuses. Do not put your money on this app.

Fiat transfers blocked, no reply, many weeks just wasted Registered, verified (took about a month!), signed all documents, but then all fiat transfers blocked. Numerous reminders sent, absolutely no reply. Wasted many weeks for being treated like crap!