Incapable Customer support My feedback is regarding BinanceUS which is the U.S. exchange arm of Binance. I have attempted to open an Institutional account with them which requires submitting business documents for verification. Their standard wait time for approval is 2 weeks and the site recommends to contact support if not completed in this time frame. It has now been 4 weeks and I have contacted support agents at least 3 times since. These people (only available via chat) have been completely useless; they cannot provide any information regarding status or timing for approval, or even if anyone has even reviewed any of the documents. They cannot escalate me to anyone who is capable of helping with the issue. They only claim that someone from their email support team will contact me at sometime in the future but cannot provide any timing for that either. It has been 2 weeks since my first contact with support and to date I have received no contact whatsoever. Additionally every agent always end the chat with a flag that says "This issue has been marked as solved" when it clearly is not.

They are joking with price… They are joking with price movement...never seen this before ....just stay away... no need to comment anything every person with eyes can see it from a space

Never ever use Binance Launchpool Never ever use Binance Launchpool, such a scam saying on my PNL of my holding in this token 900$+ and then it says I lost 400$. Never use it. Customer service won't do anything about it. Put your money else where except there.

I experienced fake advert on USD for… I experienced fake advert on USD for sell. when i open the trade. They will start giving me silly prices. The thing is when I sold my usdt, it will appear according to the advert rate in USD. But this guys go against the binance rules buy telling that they don't buy USD. they only buy USDT. This is very frustrating. Because I just lost my money on binance. Freeze any fraudulent account to teach them a lesson.

No proper customer care!! No proper customer care!! I am writing this review on behalf of my friend. To be true it was going good upto last month with Binance but this time fed-up. Last month we took USDT from one of Binance advertiser thru P2P. Amount paid thru UPI and deducted from bank account. Its one month we keep asking to release USDT but not yet released. It was reported to Binance after waiting 3 days but nothing happened. Its one month now, If we are going to report again or appeal, its Binance msg showing that you already reported and under process. I am not sure if the messages / conversation is good to be share on this plateform.