Incapable Customer support My feedback is regarding BinanceUS which is the U.S. exchange arm of Binance. I have attempted to open an Institutional account with them which requires submitting business documents for verification. Their standard wait time for approval is 2 weeks and the site recommends to contact support if not completed in this time frame. It has now been 4 weeks and I have contacted support agents at least 3 times since. These people (only available via chat) have been completely useless; they cannot provide any information regarding status or timing for approval, or even if anyone has even reviewed any of the documents. They cannot escalate me to anyone who is capable of helping with the issue. They only claim that someone from their email support team will contact me at sometime in the future but cannot provide any timing for that either. It has been 2 weeks since my first contact with support and to date I have received no contact whatsoever. Additionally every agent always end the chat with a flag that says "This issue has been marked as solved" when it clearly is not.

Prejudice Prejudice, racist company. If you are from the United Kingdom do not bother, they are happy to take money, never help recover scam money when the scammers are based in China, also when it comes to allowing Merchant accounts they allow countries with a high fraud turn over but will not allow United Kingdom fully registered companies. I wonder why there is a very strong prejudice against the United Kingdom

Do not use binance to buy crypto Do not use binance to buy crypto! They and their friend company paymonade hold funds for weeks and make u wait to recieve it. they say timeout transaction without any logic because i authorise transaction inside bank app, i go back to binance app and its not working anymore. Its a bug or something from their side that is happening too often DO NOT USE BINANCE TO BUY CRYPTO AND STAY AWAY! IM GOING FROM NOW ON TO THE COMPETITORS

OMGOD, Binance is Just The Best OMGOD, Binance is the magic connections to the Crypto world and I started August 2022 with this awesome Crypto Bank. I have accounts with other Crypto exchanges and they are no MATCH to the Binance services and product. All things Crypto Currency, Binance is the master and they are more then just a Crypto Exchange, and I love it.

Fiat transfers blocked, no reply, many weeks just wasted Registered, verified (took about a month!), signed all documents, but then all fiat transfers blocked. Numerous reminders sent, absolutely no reply. Wasted many weeks for being treated like crap!