Incapable Customer support My feedback is regarding BinanceUS which is the U.S. exchange arm of Binance. I have attempted to open an Institutional account with them which requires submitting business documents for verification. Their standard wait time for approval is 2 weeks and the site recommends to contact support if not completed in this time frame. It has now been 4 weeks and I have contacted support agents at least 3 times since. These people (only available via chat) have been completely useless; they cannot provide any information regarding status or timing for approval, or even if anyone has even reviewed any of the documents. They cannot escalate me to anyone who is capable of helping with the issue. They only claim that someone from their email support team will contact me at sometime in the future but cannot provide any timing for that either. It has been 2 weeks since my first contact with support and to date I have received no contact whatsoever. Additionally every agent always end the chat with a flag that says "This issue has been marked as solved" when it clearly is not.

No proper customer care!! No proper customer care!! I am writing this review on behalf of my friend. To be true it was going good upto last month with Binance but this time fed-up. Last month we took USDT from one of Binance advertiser thru P2P. Amount paid thru UPI and deducted from bank account. Its one month we keep asking to release USDT but not yet released. It was reported to Binance after waiting 3 days but nothing happened. Its one month now, If we are going to report again or appeal, its Binance msg showing that you already reported and under process. I am not sure if the messages / conversation is good to be share on this plateform.

Scammers like Ponzi scheme is new Binance This is the Biggest Scamming App of new world of Internet. Please don't buy from these apps specifically from Binance.it is like Ponzi scheme. You can check from Google about this Ponzi scheme. It working on the same rule . So they take your money deposit easily even you are not verified.But forget that you get back your money ever. So if you want to throw away your money then give to binance as they are more poors then you they easily grab your money. I am scammed by Binance they have my money and now not giving me back . All the people you got scammed by them should share his/details because we should make a law suit against these Ponzi scheme scammers. They are accumulating the money and never returned as they are playing with greed of humans. Some day they will disappear with all your money. Please don't invest this shi*tty app you can also read down all reviews are against them. Every should write against their scamming in Google and play store as well . Because from play store more people are getting help as for to download binance shi*t. People who have some money please withdraw as soon as possible from Binance because they will run away with your money like happened with FTX and Luna Terra. Binance is second FTX as they are using Luna Terra address soon they will also disappear like Luna terra owner disappeared. So withdraw what ever you have in Binance as soon as possible.

Extremely difficult to withdraw money Binance makes getting your money out of their platform harder and harder with every update to the point where successfully navigating their maze-like menus is not possible without contacting support. Support is not professional and poorly trained. This is probably due to the fact that they get laid off every year so Binance can avoid paying out yearly bonuses. Do not put your money on this app.

Blocked my incoming transfer because… Blocked my incoming transfer because the bank account had the initials: "MR" before my name, so the experts of Binance thought that this was a different person, because my id card didnt write "MR" in front of my name. So they blocked the incoming transfer for months, and I claimed it back from my bank. No matter how many times I have contacted support. Support is useless. they understand nothing.