very bad support! very bad support! I have an issue with their plugin and contacted support 3 times in 2 weeks, but still no reply!

The plugin is great but service is not good The plugin is great, the support is bad. It took 3 weeks and they needed my staging copy of my website to provide and information they were supposed to know I just copy the last of several emails: Hiand it tooks 3 weeks to discover this?"In regards to the issue with the quiz not showing under the lesson, that is actually not a bug, it is how LearnDash works when you have Video Progression enabled. " and did you need my database?This confirm your customer service is not good at all, it can't take 3 weeks to provide such information And:why I have a lesson where I don't have the progression bar on and still the quizdoesn't show under the lesson ?and why the quiz is shown under the quiz if I am logged in ? I just give up guys, I hope I won't need your assistance in the future becauseit's totally useless

Of my experiences with support Of my experiences with support, they have been somewhat quick to respond and most importantly patient with my issues which were really just tech questions on features. My first issue was resolved quickly. I was very specific with my question. My next issue was a question about a new tech feature. However, my question was not as detailed, so it took two emails to confirm the answer to my question.

Buying LD is like buying an empty house… Buying LD is like buying an empty house that doesn't even have doors, windows, stair, kitchen and bathroom. No instructor marketplace, therefore no frontend course builder, no option to set discounted price ..etc. You have to buy so many other plug-ins and subscriptions. The price is also super expensive. In my opinion, they don't deserve to be at this position in the market. The become popular because of paid bias reviews, aggressive marketing and of course, their selling together strategy with other plug-ins in the market.

Very unresponsive support which when… Very unresponsive support which when finally they respond, continues to be plagued by more delays and questions that are not pertinent to the your issues. Firstly, there is a major time zone issue, then the responses are days between weak support attempts. So far, this round has exceeded a week. I had to move the course into another website to edit, and I'm still getting errors and Learndash loses its mind into 404 errors. It's a massive timewaster and super frustrating, without any signs of progress to solve the issues at hand. You are basically left to die out in the wasteland.