Support is now improving Also see update further down - I wish that when I was doing due diligence before choosing LearnDash, that I had been able to track down some reviews. The support really is as bad as the other reviewers have said. They also like to play "pass the buck" as a way of absolving themselves of responsibility. Some folks in the Facebook group have apparently had good support and even rave about it.... maybe it all depends what the issue is and whether they feel like dealing with it. After my first support query, I was told they had never heard of the issue. I then asked in the Facebook group and it turns out that it is an issue going back a very long time with many affected. So honesty is not a motto here. Query number two: They initially tried to blame other plugins on my site... fortunately one of these companies who provide a FREE plugin and excellent support, also gave me exactly the info I needed to make sure LearnDash accepted responsibility. So once they realised it was their fault, they said very little apart from they will look into it. I worked on other things as this was a major problem for me. Three weeks passed and I heard nothing. Eventually I emailed them to ask what was happening and I was told the issue is resolved and...sure enough it was. Courtesy is therefore also too much to expect. They frankly do not care about their customers at all. Support usually takes two working days to get back to you and has never been very helpful or knowledgable. There is also not a ticket system, so keeping track of queries and past issues is a case of keeping emails in a folder. All in all not a very professional outfit at all. They do not personally do any support in their Facebook group, but there are some very helpful, kind and experienced LearnDash users in there that are far more useful than LearnDash themselves. If you feel like rolling the dice, definitely use the FB group as a resource. There may not actually be anything better unless you pay a lot more. It is just shocking how a company can rely on unpaid users to do their support. As a user, I am just eternally grateful such people exist and are so willing to support others on their journey. LearnDash has recently been taken over, so there may be a chance things could improve.... eventually. I also wish I had gone with Thrive Themes and their Apprentice plugin, but at the time I test drove it, it was not compatible with Woo Commerce and their support seemed slow too. It seems expecting support from paid plugins is a bridge too far. 1.11.23 Things have improved While the original experiences with LD can't be changed, things have certainly improved, so I am adding an extra star for that. I am still using the product and for the most part things are ok. Maybe not stellar, but ok.

Despite numerous attempts to get in… Despite numerous attempts to get in contact we have been ignored. The problem with captcha persists and we are getting hundreds of fake user registrations. We went to great lengths to provide all the information requested, and sort all we needed to our end, to help you look into the issue and have not had any reply for 2 weeks!

Very unresponsive support which when… Very unresponsive support which when finally they respond, continues to be plagued by more delays and questions that are not pertinent to the your issues. Firstly, there is a major time zone issue, then the responses are days between weak support attempts. So far, this round has exceeded a week. I had to move the course into another website to edit, and I'm still getting errors and Learndash loses its mind into 404 errors. It's a massive timewaster and super frustrating, without any signs of progress to solve the issues at hand. You are basically left to die out in the wasteland.

very bad support! very bad support! I have an issue with their plugin and contacted support 3 times in 2 weeks, but still no reply!

Horrible headache software / plugin I don't even know what to say. It took a very long time to get the hang of LearnDash, which is something you'll be required to do on your own. Their limited training modules or info out there is outdated and mostly does not include the many issues, bugs, critical crashes and more that will come up with this product. When it works, it works, but when it doesn't it just doesn't and there is no help - because if you email them you'll get an automated response, that for me usually leads to someone a few days later who is clueless. Very time consuming, annoying support system. I know it's possible to get better support but that is not a priority with LearnDash. Right now the pdf previewer just doesn't work. You risk becoming exhausted dealing with this buggy, unpredictable, many times unstable product. I basically hate it but haven't found anything else. It's like a monopoly or something. Be prepared.