I order two products I order two products - Gemstone Pad Belt and TAJ mat. The belt for worked fine for 2 days then started to not to heat up any longer. I purchased these products on 12/14/2023. I have informed Support (who NEVER returns a call), I have called the NYC store many times and NO RESULTS. No one seems to be doing their job. Why is this so hard to get a response and a replacement.

After only two months of purchasing a… After only two months of purchasing a very expensive heating mat, my thermostat went out. They replaced it - this time. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. This time I was told I would have to buy a new thermostat, as the warranty for the year I bought it, was only 2 years. Now, it's 5 years. I suppose they had to extend the warranty period, as the thermostats aren't too reliable. Paying over $800 for a heating pad, I really expected it to last longer.

Excellent products, with a path to upgrade This company does what they say. I bought a TAO chair mat, and after a year, I wanted to upgrade. They gave me 100% credit towards what I paid after inspecting my return. Jade was excellent when I received an incorrect controller for my TAO bed pad. She continued to check with me to make sure the replacement controller worked, and sent me a pre-paid envelope to return the bad controller. I really love their products, and they have mad a big difference in my physical health. I would recommend them 100%.

Inframat Pro Mats Heal ~ A Must-Have for Health and Well-Being I have the Inframat Pro full sized mat and when I knew I would be traveling and unable to bring the large one, I immediately purchased the half-size. These mats are among the *best* purchases I have ever made for my overall health and well-being and I would not choose to live without them. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. My cat loves them too!

Amazing I absolutely love the Rainbow Mat with PEMF that I ordered. It does exactly what it says and my clients love it too. Everyone sees and feels the difference after using the mat. It’s really amazing and I’d love to purchase other products in the future or another Rainbow Mat but bigger next time. I highly recommend this product to anyone seeking to improve their pain management status and health.