Shady Warranty Terms & Outrageous prices on website Received handheld massager as gift, wanted to register for warranty. However, the Comfier insert card with product reads: "1-Year Warranty -- Note: The warranty does not cover free, gifted, replaced, or refurbished items. Comfier retains the rights to modify these terms." Seemly odd they do not cover their own replacements, nor their own refurbished items.... led me to check out their website. The website looks professional, until you get to the product pages, where multiple items are listed, in my case handheld massagers, and the prices between color choices of the same model between $71.99 and $159.99 which seems like 'price game-play' until the last listed item on page. The item is listed as "Copy of Comfier Massage Gun..." and is priced for $4,601.01 ← Yep, Four Thousand, Six hundred and 1 dollars... This could be a administrative error, on their Point of Sales website, but there are enough hints through-out the entire site, plus the shady warranty terms to lead me to NOT share my personal information attempting to register for the extended warranty (which I won't be eligible for, as this was a birthday gift.

FRUSTRATION PERSONIFIED!!! When Comfiers message regarding their "Black Friday" special offers/deals arrived in my in-box I was ecstati Now, atlast, I could afford to purchase their amazingly therapeutic (I've been told by an acquaintance who owns one) Shiatsu Back Massager + Shoulder and Neck Massager. HAPPINESS. My joy was, I am devastated to tell you all, very short+lived because "the Computer said "NO" and my email to the address , given to me on their website was sent back Elvis's way"Returned to Sender"!!! I sincerely hope and pray this Review is read by someone within Comfier who is able to ensure my experience is passed to the Person and/or Department able to: 1. Do whatever necessary to correct their website with immediate (plus have an in-depth look at their entire site because it is cumbersome, complicated and very user UNfriendly). then 2. Have the appropriate Person and/or Department contact me in order that I may place my order forthwith. Please may I point out that I am 81yrs old, so time is of the essence!!!!!!

I had an avevage experience with… I had an avevage experience with comfier.com. Nothing outstanding, nor dissapointing. The website was easy to navigete and evrything was quite interllear. The customer saervice was a bit lacklustre. Not rude, just not particluarly helpful or tentative. The prices were not exceptionally expensive, comparied to other companies. Altogther, avevage experience and would likely use them again in the future.

I should never have agreed to a substitute. The one I got doesn’t do what the original did. I had bought a hand massager. It stopped working. Warranty first year they pay return. After that you pay. I sent it UPS. 34 kilometres, $21.45. They replied that it was out of stock and they suggested a substitute. Since it comes from China who knows when it will show up. Since they suggested it, I agreed. I have arthritis in the right thumb. I tried and tried but my hand is too Large. I couldn’t insert my hand in far enough to massage my palm. I wanted to give it a fair chance to see it would work. My original massager would let me insert it all the way to the wrist, just what I needed. I told them that it didn’t do what I needed it to do. I told them I wanted to return it and get original one back. It’s a good thing that I wasn’t holding my breath waiting for a reply. They didn’t want to agree. They didn’t know how to say no. So they didn’t say anything. They just filed it under garbage. Notes: 1-)I took suggest to mean recommend. It’s better not to suggest if there is a chance it may not be suitable. 2-) I am now stuck with a massager that is useless, it doesn’t do what has to be done. 3-)Suggestion, if you have a problem pray it’s in the first year. 4-)Distance could increase shipping costs. 5-) If you do return it and they want to substitute will it be as good?

I haven't had any bad experiances so… I haven't had any bad experiances so far with comfier.com, but certailny not fantasic either. They seem alomst good, however it's hard to find exactely what you're looking for on their website. I'm not a huge fan of the design of the site, it can be confusing at times. They have some interesting products but it can be a bit hard to find them. Pricing is a litle on the high side but the quialty of the products seem ok. Navagation on the site can be a bit of a struggle and their search bar dosn't always give accurate resluts. Ovrerall I'm not sure I'd recomend this site, but it's certailny not the wors eeither.