DO NOT BUY FROM THIS STORE I order five items, for about $160.00. The order was delivered, but with some wrong products (3 out of five), on August 15, 2014. Called 23 times, all calls answered by the answering machine. 16 emails, never answered. Net loss $ 65.00 Do not buy from this store

Bad experience They didn't sent me the correct (higher grade) filter and then it took three calls to credit me the difference in price. They kept saying they would and then didn't follow through. The website was also very misleading.

Absolutely NO CUSTOMER SERVICE I received and incorrect order and inquired via email and by phone on how to get it replaced. I never received a reply back. The item is still incorrect, but my only recourse is to write this and eat the loss.

Isn't possible contact them... Bad experience.

Worst experience ever in over 15 years of online purchases! I ordered a Hayward DE6020 swimming pool filter for about $675.00 on 1/16/12, paying via PayPal. Their site said they used UPS for shipping, and that it should be a 2-day shipment. I expressed the need to be notified if it was not going to be received by 1/20, as my pool had no filtering (and I had hired someone to help me install this replacement). Wanting to check the status, I'd left 2 voicemails and 1 email by the following day, none of which were responded to. I went online that night, again asking for status on my order. On 01/18, they sent an email stating that it had been shipped via UPS Ground, but also stating that it was being shipped via Reddaway Freight Company and giving me a Tracking Number (but no phone number or link to Reddaway). I found the Reddaway site, but their Tracking site didn't show anything having been shipped to me. I had called the dealer on the 19th and left a message, and found that no one at any of their extensions ever answered the phone. By the morning of 1/20, I had still heard nothing. I called Reddaway, and was told that the Tracking Number I'd been given was not in their system, and they had nothing showing as being shipped to me. I called the dealer again and left messages on each one of their extensions.. about 6 in all, and could not get anyone to answer their phone nor did anyone ever call me back. I filed a Dispute via PayPal and on 01/23/12 got notification that the seller had refunded the money to PayPal and my case was closed. So I had to start all over in looking for a filter, having a pool that had no filtration since prior to my order a week before. Had I not been backed by PayPal, I'm convinced that I would NOT have received my money back without legal representation. This place is THE WORST!! I've been a purchaser of electronics for my company for years via the Internet, as well as for thousands of dollars on a personal basis over the past 15 years, and never had such a terrible experience as this, before! Buyer Beware!!