I had an account previously (over a…year ago) but they reactivated w/out permission to my old address! I had an account previously (over a year ago) and suddenly I'm seeing bill for my new residence address AND my past address... using the card I'd previously used. They create new account and reactivated old account (I don't send makeup to my previous address!)... and realized it after several months of charges on my card listed as lm. NEVER got any of the products and DID NOT re-activate the one account or create the other one.

I love it so far but I do think a few… I love it so far but I do think a few things need to change like we should be able to take a quiz that lets us tell what color would work best and the idea of a one non lip product I don’t like the reason I wanted this because it’s just for lips and I got ispy for my other makeup so I just need the lip stuff. I love the little bags it’s comes in so cute.

I was billed for at least 3 boxes and… I was billed for at least 3 boxes and only ever received 1. Products were mediocre in the only box I received. No customer service to help fix unfulfilled orders or fraudulent billing either.

My complaint and tip on how to cancel If you’re trying to cancel membership and it says “No account found for this email” you have to “create an account” and then it’ll “activate” your account and you’ll be able to cancel. (It’s weird I know) ****My complaint**** My package never arrived and when I contacted them they basically said they send the package and they won’t replace or refund. This company is terrible.

Haven’t been a member since 2020 Haven’t been a member since 2020. They started deducting 24.95 from my checking in Jan., Feb., Mar this year.