I would give zero stars if possible I would give zero stars if possible. It proved impossible to purchase a digital Spafinder gift card online as a Christmas gift. My credit cards were repeatedly declined, several of them instantaneously - which means the decline was NOT from the bank, but from Spafinder itself. I never received any "fraud alert" notices from the banks involved, either. So the idea that the charges were legitimately declined doesn't fly. Will never try to use this company again.

Do not buy these cards as gifts We were given a spa choice giftcard as a Christmas present. When trying to use our card online, it didn’t work. We contacted customer service who informed as the card wasn’t active and had to be activated at point of sale. This is a ridiculous process, and not how the majority of gift cards work. We’re now relying on the buyer of the card still having the receipt (fat chance) and having to go back to the shop they bought it from to activate! This gift card is probably one rung up the ladder from a straight up scam.

UPDATE... As I continue to receive boiler-plate… UPDATE: Frustrating beyond imagination, persistence seems to have paid off and Spa Finder will refund the $50 that was not honored on their card. All I can say to anyone else, don't give up when something goes wrong. Don't become a victim. Be a warrior of the right thing. As I continue to receive boiler-plate messages from SpaFinder via Trust Pilot with no real contact with them (they make it impossible), I will continue to write here how inaffective their customer service really is. My original complaint was filed on 12/30/23 after experience with Nail Garden in Encino on 12/29/23… who has also not responded. Nice rip-off on both of their parts on top of being rude by ignoring me.

Spafinder:- questionable ethics! I have a Spafinder paper voucher that my daughter gave to me as a gift and I am trying to locate where I can use it in the uk. It seems it is useless and my daughter has wasted her money. Please advise why a voucher that promises massage, facials, yoga and more and has no expiry date written on it is useless to me. Why are these being allowed to be purchased in good faith by the general public and yet not delivering on the service its promising.

As one of the benefits of our Wyndham… As one of the benefits of our Wyndham time share, we always seem to have a problem with Spafinder accepting our Wyndham Visa card for payment. Have to use another credit card. When we give our printed out certificate, our spa provider has a difficult time to get it accepted. They have to send it through several times.