I purchased a surprise gift for my… I purchased a surprise gift for my cousin in Las Vegas 200dollar gift card , 16th Dec .. As of yet she has not received it , I got No ORDER NO JUST A THANK YOU FOR YOUR PURCHASE.. I have contacted customer service nobody has responded so my cousin in Las Vegas has made 3 phone calls to them .. they want an order no !!!! Yet I didn’t get one .. another phone call we have given them transaction ids , invoice nos and they say they cannot locate my purchase. The strangest thing is when the payment has left my bank it is set up as a direct debit ! What an utterly useless company with no customer service support. Fraudulent on top of that !!! Would not recommend and my cousins surprise gift is ruined !

The website was very difficult to use The website was very difficult to use. 1) Received error on the message field. Something about characters in a language not excepted and possibly through a length error when I was well under the character limit. I determined that the field was not allowing carriage returns. 2) Did not get responses from the site saying the Gift Card was complete. Finally, after calling the Help Desk. Determined that every email from this site sent to the SPAM folder. Unacceptable.

Spafinder/Black Hawk putting a hold on the payment of their employees due to COVID19 What type of company are you guys Spafinder and black hawk network? The type of company that put a hold on the labor agreement and salary payment that you have with your employees around the world due to COVID19? Do you know that those people have a family to feed? and due to quarantine they are unable to go out and apply to another job? Very disapointed of the treatment you are giving to your employes in El Salvador, UK, USA, etc... You are not only putting a hold on their salary and labor agreement, but also in the food and need of their families...

UPDATE... As I continue to receive boiler-plate… UPDATE: Frustrating beyond imagination, persistence seems to have paid off and Spa Finder will refund the $50 that was not honored on their card. All I can say to anyone else, don't give up when something goes wrong. Don't become a victim. Be a warrior of the right thing. As I continue to receive boiler-plate messages from SpaFinder via Trust Pilot with no real contact with them (they make it impossible), I will continue to write here how inaffective their customer service really is. My original complaint was filed on 12/30/23 after experience with Nail Garden in Encino on 12/29/23… who has also not responded. Nice rip-off on both of their parts on top of being rude by ignoring me.

SpaFinder are thief’s People, listen carefully Spa-Finder has become shady.. no spa can redeem So all spas will eventually NOT take the cards So far half the spas they listed.. DONT TAKE ANYMORE!