Tutorial by Technician I was having trouble transferring files from my computer to my phone, and the technician walked me through each of the steps to get it work out smoothly. He was very patient, and very helpful.

Inpet service from Geek Care. Service requested March 11. It's now April 24 with no issue resolution for canceling a contract. Dealing with these guys for 10 days thinking I was talking to Geek SQUAD. They never corrected me even when I mentioned my contract (which was ready for renewal). They sold me a 3 yr contract (better deal for 3 yrs). When I found out they were not Geek SQUAD & demanded contract cancellation I got masses of runarounds. 1st I could not cancel. 2nd a check was mailed. 3rd, Check returned to them wrong address (their error). 4th, check resent. Bottom line check never came. For 1 month they tell me they are working on it and now won't respond. Technician labored 8+ hours 3/13 trying to connect new printer to WiFi. I was sent a USB cable (took 4 days) that I didn't need. Day after I supposedly was connected to WiFi, printer gave message no WiFi connection. By then I realized this was not Geek Squad. I renewed my Geek Squad contract. They responded within an hour to call for service. They deleted everything Geek Care did and told me never to have contact with that company again. I am out 1288.00 with no solution in site. They even refused to respond to a State of Wisconsin consumer section lawyer about this. They installed stuff on my computer that my computer already had. Totally inept!

Jerry helped me today Jerry helped me today - my printer was being silly and wouldn't print for the second time in a week. It's fixed for now and the nice part is that if it gets silly again I can log in and the support on the other side is always there and friendly and takes care of my problem.

my technician was extremely helpful and… my technician was extremely helpful and unbelievably patient. I'm very glad that he was the person who worked with me. Thank you!

Extremely able and persistent support Extremely able and persistent support. Very dogged in getting the problem solved. And best, very patient with the client who is watching (or away from) the machine. This is a great service and you would be well advised to keep these guys handy. Today, the tech was working in my new and old cpu simultaneously. Very impressive. Problems soved.