Inpet service from Geek Care. Service requested March 11. It's now April 24 with no issue resolution for canceling a contract. Dealing with these guys for 10 days thinking I was talking to Geek SQUAD. They never corrected me even when I mentioned my contract (which was ready for renewal). They sold me a 3 yr contract (better deal for 3 yrs). When I found out they were not Geek SQUAD & demanded contract cancellation I got masses of runarounds. 1st I could not cancel. 2nd a check was mailed. 3rd, Check returned to them wrong address (their error). 4th, check resent. Bottom line check never came. For 1 month they tell me they are working on it and now won't respond. Technician labored 8+ hours 3/13 trying to connect new printer to WiFi. I was sent a USB cable (took 4 days) that I didn't need. Day after I supposedly was connected to WiFi, printer gave message no WiFi connection. By then I realized this was not Geek Squad. I renewed my Geek Squad contract. They responded within an hour to call for service. They deleted everything Geek Care did and told me never to have contact with that company again. I am out 1288.00 with no solution in site. They even refused to respond to a State of Wisconsin consumer section lawyer about this. They installed stuff on my computer that my computer already had. Totally inept!

Known and unknown issues resolved Known and unknown issues resolved. Robin was most helpful and a pleasure to work with. I would recommend the service to anyone seeking technical support for their computers. I discovered some helpful pointers about safe computing thanks to Robin.

Known and unknown issues resolved Known and unknown issues resolved. Robin was most helpful and a pleasure to work with. I would recommend the service to anyone seeking technical support for their computers. I discovered some helpful pointers about safe computing thanks to Robin.

The service people are exceptional The service people are exceptional. They have the patience of saints and will always help to resolve your problems. They do not work on the clock. They work to help their client feel comfortable and confident that their issues were handled by 'Experts."

I couldn't be more SATISFIED with the expertise ! I couldn't be more SATISFIED with the assistance I have received from Tony and Jerry...they cleaned up my first computer that I am on here and added all the security I NEEDED.....Received my new pc and Jerry out performed setting up the security on my new pc and then some. BRAVO TO THEM AND THE GEEK SQUAD for meeting All my needs!