Scam/ fraud website Scam website, do not bother ordering please save yourself the headache and hassle they put you through. My order arrived defective and they have been purposely leading me in circles for weeks. I have asked for my money back several times because they are not providing me with any replacement/ replacement parts for a defective item that I received. They do not care and they will lie to you and give you timeframes but those timeframes never come. It’s been weeks without a resolution or being able to talk to a manager to have a resolution. This is by far the worst website I’ve ever ordered from, I believe they are a scam/ fraud website!

Defective toy sink Defective toy sink - refused to replace. They had us jump through hoops and ladders, sending multiple pictures and videos of the defective toy sink. They eventually followed up to let us know that the brand new sink was not under warranty and would not be replaced.

Maisonette customer service experience I’ve bought several items off of Maisonette over the last few yrs but this was my first time contacting customer service. My daughter stepped on the hem of the princess dress I’d just purchased for her, completely ripping the line and even the top of the skirt (the fabric was more delicate than we realized). I contacted customer service and the replacement process was seamless. They wrote back immediately saying they’d contact the vendor and by the next morning confirmed they’d sent a new one and even included the shipping info (it’s the little things!). This type of customer service will make me a forever customer.

Satisfied I’m very satisfied with your timely response, follow up, and thorough attention to customer satisfaction. I will definitely be a repeat customer. Thank you!

The folks @ Maisonette were super… The folks @ Maisonette were super helpful with my return. They were courteous, knowledgeable, and solved my problem.