Refund Friendly, helpful, efficient - thank you for your help with my refund.

Elephantito Loafers! I ordered a pair of Elephantito swede loafers for boys! They were delivered within a couple days and product is beautiful and great quality!

There was an issue with the necklace I… There was an issue with the necklace I received and Maisonette could not have been any more helpful in making sure that I immediately received a replacement necklace. What a pleasant shopping experience. Thank you!

Exceptional Customer Service and Clothes Almost as Beautiful as My Granddaughter For my first grandchild, a lovely little girl, I went straight to Maisonette to order her layette: a combination of dresses, sweaters, playsuits and bodysuits; 11 pieces total. The first two items to arrive were sized 12-18 months - way too big for my granddaughter. I was upset and wrote a harsh email to customer service. Impressively, Maisonette got back to me the same day about the ‘too large’ pieces. I was offered a full refund or a 20% discount on the price. Msisonette also contacted vendors for the rest of my order to make sure they shipped the correct sizes. Still, I had no confidence my problem would be resolved. I was so wrong!!! Within a few days Maisonette fixed everything! Not only were the remaining items shipped in the correct sizes, they arrived with impressive speed. I am 100% satisfied with how Maisonette sorted this out. Their customer experience exceeds anything I have experienced before. And as beautiful as Maisonette’s clothes are online, in-person they are even more gorgeous. Instead of losing a customer, I am now a huge fan. I will be returning to order more items for my granddaughter soon. I will also point my friends to Maisonette’s site for their children and grandchildren.

We love the Kapla blocks and give them… We love the Kapla blocks and give them as presents. Our own set is at least 25 years old and my children who are now parents themselves still play w them. Found them at Maisonette at a very good price and bought 2 sets for 2 nephews birthday gifts.