The person from customer service was… The person from customer service was extremely patient and helpful. I am not a new customer, however it is very frustrating to get prepared to finish my order, and the PASSWORD is not received! Very often I shop at night, but that should not make the process of closing the order a problem. "Whitney" actually found the order I placed on Jan. 1, 2024, so I was able to redeem two of the articles I wanted. I realize you use different vendors, so that may be the reason the cart numbers vary.

I loved the level of communication once… I loved the level of communication once I placed my order. Part of my order had to be cancelled and I immediately received an email giving me an explanation. The remaining items in my order arrived earlier than expected and again emails were sent giving me the tracking number. I love their attention to detail and keeping me informed until my order was received.

The folks @ Maisonette were super… The folks @ Maisonette were super helpful with my return. They were courteous, knowledgeable, and solved my problem.

So sad & disappointed about this company! I have placed a # of orders with this company, however, I would not recommend it. I returned a couple of items in early Feb. had to call a month later because nothing had been credited to my card. I had to pay over $25. For returning then they charged a $5.00 return fee for each. I still have not been credited for the shoes (over$200.00) which ordered for a gift - it came all beat up - the box was all dented in and torn. I felt I could not give it as a gift. I have been sad … for I liked this company/website and have little grandchildren that I buy for. I wish they had been easy to work with.

We love the Kapla blocks and give them… We love the Kapla blocks and give them as presents. Our own set is at least 25 years old and my children who are now parents themselves still play w them. Found them at Maisonette at a very good price and bought 2 sets for 2 nephews birthday gifts.