I received a product in a size… I received a product in a size different than what I ordered and they quickly followed up, provided a refund when a replacement wasn’t available and kept me informed via email at every step of the way. I’ve placed over 10 orders in the past few years and normally they are without issue.

From start to finish great transaction From start to finish great transaction. I ordered two monogrammed items and they emailed me right away as there was a glitch in their system on the font style. Items arrived 3 weeks ahead of schedule and were perfectly executed. Wonderful selection of high end brands.

Satisfied I’m very satisfied with your timely response, follow up, and thorough attention to customer satisfaction. I will definitely be a repeat customer. Thank you!

The person from customer service was… The person from customer service was extremely patient and helpful. I am not a new customer, however it is very frustrating to get prepared to finish my order, and the PASSWORD is not received! Very often I shop at night, but that should not make the process of closing the order a problem. "Whitney" actually found the order I placed on Jan. 1, 2024, so I was able to redeem two of the articles I wanted. I realize you use different vendors, so that may be the reason the cart numbers vary.

I loved the level of communication once… I loved the level of communication once I placed my order. Part of my order had to be cancelled and I immediately received an email giving me an explanation. The remaining items in my order arrived earlier than expected and again emails were sent giving me the tracking number. I love their attention to detail and keeping me informed until my order was received.