My package was lost during lost delivery and… My package was lost during delivery and no questions asked they tracked and replaced my item. Stephanie Anne was great

Refund Friendly, helpful, efficient - thank you for your help with my refund.

Maisonette customer service experience I’ve bought several items off of Maisonette over the last few yrs but this was my first time contacting customer service. My daughter stepped on the hem of the princess dress I’d just purchased for her, completely ripping the line and even the top of the skirt (the fabric was more delicate than we realized). I contacted customer service and the replacement process was seamless. They wrote back immediately saying they’d contact the vendor and by the next morning confirmed they’d sent a new one and even included the shipping info (it’s the little things!). This type of customer service will make me a forever customer.

Elephantito Loafers! I ordered a pair of Elephantito swede loafers for boys! They were delivered within a couple days and product is beautiful and great quality!

The folks @ Maisonette were super… The folks @ Maisonette were super helpful with my return. They were courteous, knowledgeable, and solved my problem.