I loved the level of communication once… I loved the level of communication once I placed my order. Part of my order had to be cancelled and I immediately received an email giving me an explanation. The remaining items in my order arrived earlier than expected and again emails were sent giving me the tracking number. I love their attention to detail and keeping me informed until my order was received.

All the best brands and more All the best brands and more! I love the specials they run but my favorite part is "one stop shop". Customer service is always helpful if you ever need a little extra assistance. Maisonette is a fantastic shopping site!

Exceptional Customer Service and Clothes Almost as Beautiful as My Granddaughter For my first grandchild, a lovely little girl, I went straight to Maisonette to order her layette: a combination of dresses, sweaters, playsuits and bodysuits; 11 pieces total. The first two items to arrive were sized 12-18 months - way too big for my granddaughter. I was upset and wrote a harsh email to customer service. Impressively, Maisonette got back to me the same day about the ‘too large’ pieces. I was offered a full refund or a 20% discount on the price. Msisonette also contacted vendors for the rest of my order to make sure they shipped the correct sizes. Still, I had no confidence my problem would be resolved. I was so wrong!!! Within a few days Maisonette fixed everything! Not only were the remaining items shipped in the correct sizes, they arrived with impressive speed. I am 100% satisfied with how Maisonette sorted this out. Their customer experience exceeds anything I have experienced before. And as beautiful as Maisonette’s clothes are online, in-person they are even more gorgeous. Instead of losing a customer, I am now a huge fan. I will be returning to order more items for my granddaughter soon. I will also point my friends to Maisonette’s site for their children and grandchildren.

From start to finish great transaction From start to finish great transaction. I ordered two monogrammed items and they emailed me right away as there was a glitch in their system on the font style. Items arrived 3 weeks ahead of schedule and were perfectly executed. Wonderful selection of high end brands.

I love the many selections available I love the many selections available. Customer service was great when I contacted them about an Int’l shipment that was a couple days late. They tracked the items down and they were delivered two days later. A follow up email was sent to me to make sure I had received the order.