Maisonette is my go-to company for kids’ clothes and toys! Maisonette is a fantastic resource for high quality children’s clothing, toys and supples and some unique clothes for women, too. Even though Maisonette prioritizes quality, they offer a wide range of prices and have some good sales. Also, many (and possibly all) of their companies use environmentally and socially responsible practices.

Scam/ fraud website Scam website, do not bother ordering please save yourself the headache and hassle they put you through. My order arrived defective and they have been purposely leading me in circles for weeks. I have asked for my money back several times because they are not providing me with any replacement/ replacement parts for a defective item that I received. They do not care and they will lie to you and give you timeframes but those timeframes never come. It’s been weeks without a resolution or being able to talk to a manager to have a resolution. This is by far the worst website I’ve ever ordered from, I believe they are a scam/ fraud website!

Exceptional Customer Service and Clothes Almost as Beautiful as My Granddaughter For my first grandchild, a lovely little girl, I went straight to Maisonette to order her layette: a combination of dresses, sweaters, playsuits and bodysuits; 11 pieces total. The first two items to arrive were sized 12-18 months - way too big for my granddaughter. I was upset and wrote a harsh email to customer service. Impressively, Maisonette got back to me the same day about the ‘too large’ pieces. I was offered a full refund or a 20% discount on the price. Msisonette also contacted vendors for the rest of my order to make sure they shipped the correct sizes. Still, I had no confidence my problem would be resolved. I was so wrong!!! Within a few days Maisonette fixed everything! Not only were the remaining items shipped in the correct sizes, they arrived with impressive speed. I am 100% satisfied with how Maisonette sorted this out. Their customer experience exceeds anything I have experienced before. And as beautiful as Maisonette’s clothes are online, in-person they are even more gorgeous. Instead of losing a customer, I am now a huge fan. I will be returning to order more items for my granddaughter soon. I will also point my friends to Maisonette’s site for their children and grandchildren.

There was an issue with the necklace I… There was an issue with the necklace I received and Maisonette could not have been any more helpful in making sure that I immediately received a replacement necklace. What a pleasant shopping experience. Thank you!

Maisonette customer service experience I’ve bought several items off of Maisonette over the last few yrs but this was my first time contacting customer service. My daughter stepped on the hem of the princess dress I’d just purchased for her, completely ripping the line and even the top of the skirt (the fabric was more delicate than we realized). I contacted customer service and the replacement process was seamless. They wrote back immediately saying they’d contact the vendor and by the next morning confirmed they’d sent a new one and even included the shipping info (it’s the little things!). This type of customer service will make me a forever customer.