Very great customer service Very great customer service! I just had a quick question, and they emailed me within the hour! That makes me feel that much better with the purchase I made with them!

Best customer recovery I ordered 2 gel blasters and was very excited to receive them but for some reason my package got rerouted to Kansas City. I called ups to find out what was going on and they told me they would call me back but never did so on Monday 5/2 I sent a email and a message on Instagram to unlocx and they replied promptly notifying me that ups made a mistake on several orders. They said they weren't going to wait for ups to correct it and that they were going to send a new package on Tuesday 5/3. Sure enough I received the new package Thursday 5/5. Thank you unlocx team for doing everything to fix a bad situation.

Customer service responded to my… Customer service responded to my questions rather promptly while awaiting my shipment.

Paid for expedited shipping but… Paid for expedited shipping but according to their delivery update, it will arrive around the standard shipping time-frame. A little disappointing but not the biggest deal in the world. I submitted an email about getting a refund for the expedited shipping and haven't heard anything back. So no package and no word on a refund. Willing to change my review upon receiving the product and after getting an answer, but as of now, I think 2 stars is fair. Update: Got a response shortly after this review. Was able to get the refund and was given a reason as to why the package was late. Being given the update sooner would have been nice but at least they followed up.

Great marker Great marker, every well built and nice weight. love the adjustable marker mods. keep up the great work, would like to see glow in the dark gel ball soon.