Won't refund faulty products I've bought products from this company a few times and always had a good experience. However I recently purchased a pair of goggles that were faulty - they leak water and constantly steam up. I contacted the company for a return/refund and was told 'I’m afraid you can’t return non-faulty items if they’ve been used in the water.' Which makes no sense as the product is faulty and how do you test goggles if you can't use them in water. To date they have not responded to my follow up emails. I won't be using them again. Shame

Avoid like the plague Avoid like the plague. Purchased a wall mount kayak rack, it failed on first use. Followed installation instructions to the letter, Lomo declined my request for a replacement, blaming incorrect installation. It failed in two places, further investigation seems others experienced the same issues. Never purchasing from Lomo again and regret not reading these reviews beforehand. Terrible product and appalling customer service.

Small neoprene sheet purchase Purchased some small 2mm and 3 mm sheets for repairing a wetsuit. Received 2 x pieces of 4mm!! I contacted them but received no response. I do not think I will be using these guys again.

Excellent customer service and good quality, value for money products I've bought open water swimming stuff from Lomo on three occasions and have been delighted with their customer service and the quality / value of their products. It's a small company and if you contact them (which I've done for advice on what to buy and to change an order) you speak to a real person and moreover one who knows about the company's products. I would definitely make them a first port of call in future.

kit size are very very very tight Just bought Lomo deck and needed to return because Lomo deck was too small. The size is too tight for the measurements they give so they charged me for postage twice and I had to pay the return postage. I would have done better to buy a better deck, it would have worked out cheaper. Not very tough quality either as its already chaffing after two trips out. If this is the sizing then I wouldnt rely on their other kit. I wont be going back to them for more kit that's for sure. Highly unrecommended. LOMO dont buy. Dont buy LOMO.