No replacement, no refund Sent wrong item, admin kindly sent a return label. No refund, no replacement, will open chargeback claim tomorrow. Next time I’ll save myself the hassle and buy elsewhere. Really disappointed.

Parcel lost, no refund My order has never arrived and I’ve been trying to track my parcel since more than a month. Sent several request to Lomo customer service. Just got superficial answer, something like “we will check with the transporter”. I asked Lomo to pay my money back. But no answer. This online merchant is online customer’s worst nightmare, especially if you order from outside of the UK.

Faulty pre-bent kayak trousers I bought a pair of pre-bent kayak trousers in April 2023. The stitching has come undone on the knee pad and the left seat area has disintegrated and worn through after about 10 wears. That is unacceptable wear for such a small number of uses. They won't replace them as say its fair wear and tear... . I think the fabric is faulty as I have had the same sort previously which lasted years. Very disappointing customer service. I like to support local business but not if the stuff is poor quality.

I ordered a cycling top which came with… I ordered a cycling top which came with a faulty zip! I emailed customer service asking for a returns label. Only to be told to email them a picture of said faulty zip so they said they could look at it. I said I wasn't able to do that but I could whatsapp them a picture. Nothing... I have emailed them again saying the item is faulty and would like a refund, Nothing for 3 weeks now.. Do not use this company is my advise.

Excellent service Excellent service. Allowed my to add an item over the phone to an order placed online so I didn't have to pay an extra delivery charge. Items delivered less than 24 hours later. Great communication throughout. Wouldn't think twice about using again.