kit size are very very very tight Just bought Lomo deck and needed to return because Lomo deck was too small. The size is too tight for the measurements they give so they charged me for postage twice and I had to pay the return postage. I would have done better to buy a better deck, it would have worked out cheaper. Not very tough quality either as its already chaffing after two trips out. If this is the sizing then I wouldnt rely on their other kit. I wont be going back to them for more kit that's for sure. Highly unrecommended. LOMO dont buy. Dont buy LOMO.

Faulty pre-bent kayak trousers I bought a pair of pre-bent kayak trousers in April 2023. The stitching has come undone on the knee pad and the left seat area has disintegrated and worn through after about 10 wears. That is unacceptable wear for such a small number of uses. They won't replace them as say its fair wear and tear... . I think the fabric is faulty as I have had the same sort previously which lasted years. Very disappointing customer service. I like to support local business but not if the stuff is poor quality.

Wow, I had to pay the return postage for a faulty product. Wow, I bought a wetsuit from Lomo Watersport, it arrived with half of the neck taped seal coming away. A really helpful person on customer service desk offered a replacement (so far so good). But now, a miscommunication in the returns process resulted in me booking a returns label, and now they refuse to pay the return. Does anyone expect to have to pay the return for a faulty product?

No replacement, no refund Sent wrong item, admin kindly sent a return label. No refund, no replacement, will open chargeback claim tomorrow. Next time I’ll save myself the hassle and buy elsewhere. Really disappointed.

Ordered 2 spraydecks but ordered wrong… Ordered 2 spraydecks but ordered wrong size, returned via post and correct suze replacements arrived 3 days after i posted back original ones. You cant knock that for fast & efficient service! 10/10 defo use them again!