Lomo watch developed a fault but resolved with excellent customer service I purchased the Lomo watch. The circular metal piece that surrounds the watch face came away from the body of the watch. I did not use the watch much or subject it to extreme use. The fault occurred within 6 months of purchase. I contacted LOMO and to their credit they demonstrated excellent customer service by responding to complaint and posted a brand new replacement watch to Ireland. Lomo did not even want the faulty watch returned. So far, watch has been faultless.

Don't expect a refund on any shipping or This is my second review and having had to pay £5 to return a wetsuit through no fault of my own they also do not refund any of the original shipping costs so all in all for one item expect to pay around £11 if it's not right. I'd never use this company again. Stick to Ann's cottage or Amazon where returns and refunds are simple and fair. Please move with the times Lomo.

Quality, VFM, helpful and responsive The alpkit of watersports! Good range of stock, a hell of a lot of their own items, which are of good quality and very competitively priced. Website stock levels are accurate and they don't use enticers to get you into the site, only to find out that the items arnt in stock. Some items are really great value - check out their dry bags for example. Like alpkit they can have stock problems, but they are always honest and open about it. Will continue to use for a very long time to come - unless something catastrophic happens!

No replacement, no refund Sent wrong item, admin kindly sent a return label. No refund, no replacement, will open chargeback claim tomorrow. Next time I’ll save myself the hassle and buy elsewhere. Really disappointed.

Avoid like the plague Avoid like the plague. Purchased a wall mount kayak rack, it failed on first use. Followed installation instructions to the letter, Lomo declined my request for a replacement, blaming incorrect installation. It failed in two places, further investigation seems others experienced the same issues. Never purchasing from Lomo again and regret not reading these reviews beforehand. Terrible product and appalling customer service.