My go-to store! Very pleased with the customer experience both in store and online. Ordered the 60L dry bag rucksack yesterday eve and it arrived this morning which is absolutely insane. Good product, sturdy and good value for money. Will buy more as gifts for the family! I visited the Glasgow store a few years ago to rent a wetsuit. The price was unbeatable and the best thing was that there was no fuss when visiting the store. I like to browse by myself and not be interrupted, yet they were very helpful when I asked for help. And this store was exactly what I needed that day.

Cheap for a reason. Products don't last long. I'd bought some items from Lomo that have not lasted long before needing to be replaced. I was initially pleased with my purchases but having now used the items, I am disappointed with their longevity. After just over a year's occasional use, my wetsuit has torn in 2 places and the reflective coating from my polarised sunglasses have all but rubbed off. I expected the products to give me a good number of years of use before reaching the state that they are in. The price of their items seemed cheaper than mainstream manufacturers which lured me in but I now know why they are cheaper. Had I appreciated I was buying from the equivalent of a low cost clothes store, I would have bought from a reputable manufacturer and paid the extra for better quality items that would last and therefore offer better value for money. Due to the low quality of the items I've bought and disinterested customer service, I will not purchase from them again nor can recommend them.

No replacement, no refund Sent wrong item, admin kindly sent a return label. No refund, no replacement, will open chargeback claim tomorrow. Next time I’ll save myself the hassle and buy elsewhere. Really disappointed.

Don't expect a refund on any shipping or This is my second review and having had to pay £5 to return a wetsuit through no fault of my own they also do not refund any of the original shipping costs so all in all for one item expect to pay around £11 if it's not right. I'd never use this company again. Stick to Ann's cottage or Amazon where returns and refunds are simple and fair. Please move with the times Lomo.

I purchased a greenland paddle I purchased a greenland paddle. They praise themselves on attention to detail but the quality off the finished product was very disappointing.