Small neoprene sheet purchase Purchased some small 2mm and 3 mm sheets for repairing a wetsuit. Received 2 x pieces of 4mm!! I contacted them but received no response. I do not think I will be using these guys again.

Won't refund faulty products I've bought products from this company a few times and always had a good experience. However I recently purchased a pair of goggles that were faulty - they leak water and constantly steam up. I contacted the company for a return/refund and was told 'I’m afraid you can’t return non-faulty items if they’ve been used in the water.' Which makes no sense as the product is faulty and how do you test goggles if you can't use them in water. To date they have not responded to my follow up emails. I won't be using them again. Shame

Wow, I had to pay the return postage for a faulty product. Wow, I bought a wetsuit from Lomo Watersport, it arrived with half of the neck taped seal coming away. A really helpful person on customer service desk offered a replacement (so far so good). But now, a miscommunication in the returns process resulted in me booking a returns label, and now they refuse to pay the return. Does anyone expect to have to pay the return for a faulty product?

Faulty pre-bent kayak trousers I bought a pair of pre-bent kayak trousers in April 2023. The stitching has come undone on the knee pad and the left seat area has disintegrated and worn through after about 10 wears. That is unacceptable wear for such a small number of uses. They won't replace them as say its fair wear and tear... . I think the fabric is faulty as I have had the same sort previously which lasted years. Very disappointing customer service. I like to support local business but not if the stuff is poor quality.

Quality, VFM, helpful and responsive The alpkit of watersports! Good range of stock, a hell of a lot of their own items, which are of good quality and very competitively priced. Website stock levels are accurate and they don't use enticers to get you into the site, only to find out that the items arnt in stock. Some items are really great value - check out their dry bags for example. Like alpkit they can have stock problems, but they are always honest and open about it. Will continue to use for a very long time to come - unless something catastrophic happens!