Excellent service Excellent service. Allowed my to add an item over the phone to an order placed online so I didn't have to pay an extra delivery charge. Items delivered less than 24 hours later. Great communication throughout. Wouldn't think twice about using again.

My go-to store! Very pleased with the customer experience both in store and online. Ordered the 60L dry bag rucksack yesterday eve and it arrived this morning which is absolutely insane. Good product, sturdy and good value for money. Will buy more as gifts for the family! I visited the Glasgow store a few years ago to rent a wetsuit. The price was unbeatable and the best thing was that there was no fuss when visiting the store. I like to browse by myself and not be interrupted, yet they were very helpful when I asked for help. And this store was exactly what I needed that day.

kit size are very very very tight Just bought Lomo deck and needed to return because Lomo deck was too small. The size is too tight for the measurements they give so they charged me for postage twice and I had to pay the return postage. I would have done better to buy a better deck, it would have worked out cheaper. Not very tough quality either as its already chaffing after two trips out. If this is the sizing then I wouldnt rely on their other kit. I wont be going back to them for more kit that's for sure. Highly unrecommended. LOMO dont buy. Dont buy LOMO.

Lomo watch developed a fault but resolved with excellent customer service I purchased the Lomo watch. The circular metal piece that surrounds the watch face came away from the body of the watch. I did not use the watch much or subject it to extreme use. The fault occurred within 6 months of purchase. I contacted LOMO and to their credit they demonstrated excellent customer service by responding to complaint and posted a brand new replacement watch to Ireland. Lomo did not even want the faulty watch returned. So far, watch has been faultless.

Parcel lost, no refund My order has never arrived and I’ve been trying to track my parcel since more than a month. Sent several request to Lomo customer service. Just got superficial answer, something like “we will check with the transporter”. I asked Lomo to pay my money back. But no answer. This online merchant is online customer’s worst nightmare, especially if you order from outside of the UK.