Terrible service Terrible service. We bought tickets in October for a game in late march. We were told we would receive the tickets about one week before the match. Then we were told it would be 1-2 days before the match. The 6 hours before the match. The two hours before kickoff…. Still no tickets. This was supposed to be a good day, as the trip and ticket was a present for our son. Until now it has been nothing but worry. I recommend you find another place to buy you tickets.

Bad service, bad customer support, ridiculous post-service Purchased 3 tickets for a Match in several months in advanced (Electronic tickets). After delivery dates passed off ( very same match day) they cannot provide the tickets or any alternative. According to their terms & conditions: "... a refund up to a maximum of [120%] of the ticket price of each ticket not delivered." They do not want to compensate anything and offered a 5% discount coupon (it is ridiculous) in addition to the refund. Already responded to their mails so hope they agree to accomplish their own terms & conditions, otherwise, we will try to go through legal procedures

bit shocked when you got a ticket at last minutes I have purchased a football ticket for my team LFC as my birthday present gift But I have a bit shocked when I did not get my ticket on the last minute on that day just a few hours before the match which I didn’t happy but this company can be trusted and you will get a ticket. Need to improve

excellent service Hi, just came back from Madrid. I would thank you for the excellent assistance provided in delivering tickets. At first I have been very deceived because the two links answered “ 403 FORBIDDEN”, but the guy assistant on the chat, solved my problems, in a way I could state as EXCELLENT. Therefore, I want explain what happened; that for your comprehension and for future claims. • The match would be on Saturday, and on Friday I did not got my tickets; • The chat assured me that the ticket would be delivered in time; • I received the mail but the two links answered “ 403 FORBIDDEN”, • So I went to the stadium Santiago Bernabeu in search of information, and, at last, get new tickets; • At the ticket office they said to me that your e-mail was a fake one, due to the fact that tickets can be purchased only on line at realmadrid.com site; • More, I am not from Madrid, so I couldn’t get tickets, due for security restriction; • Got back at the hotel, and for the last time chatted with your assistant. Problem solved. Thank you again, and congratulation for the service, the assistance you provided and the kindness given from the chat personnel. It has been a pleasure that you point out so much for the customer satisfaction Claudio

PERFECT EXPERIENCE IN ATLETICO MADRID - LAZIO I bought two tickets for the match Atletico Madrid - Lazio on 12.13.2023 and I received it by e-mail a few hours later. The next day we scanned the QR code at the turnstile at the stadium and enjoyed the game! the only negative point the fees too high.