I started a Space Engineers server and it didn't start. I started a Space Engineers server and found that it downloads in a broken, non-operable state. The server won't start and mods can't load. Support has said this is a "Steam Problem" which I'm sure is possible. Since tech service is only offered from 10am-10pm, I have to wait for the issue to be resolved. If there is a known Steam issue with the install, then it should be made known before purchase.

Best Hosting on the Web I've hosted a handful of servers from this organization and they have been the most helpful out of any server hosting service I've ever experienced. Staff are happy to help and fast to reply. I've never encountered any issues with the service unless it was my own fault in setting up configuration. I highly recommend their service to anyone else. Very affordable and top of the line. Shout out to Jess within the support team for being amazing!

When starting a Conan Exiles server When starting a Conan Exiles server, we decided to go with Serverblend. This however, ended in a tragedy when our server seemed to be down for more than a week after us spending hours upon hours trying to ready our server for the general public. During the time that the server was down, ServerBlend stated that there was a corruption in our server, and thus they simply deleted it. When they deleted it, they deleted all of our hard work that we had poured into the server to try and get it up and running, without them even asking as if we wanted to save it or have a backup of it. This company doesn't understand how customer service works, and also doesn't care to make sure that there isn't anything more they could have done.

Good service, but not 24/7 coverage I've used ServerBlend twice in the past for hosting games. I came back to them recently, and found that they no longer provide 24/7 coverage. This was an issue - as I joined and my server automated set-up failed. It was after hours, so I had to wait until the next day before it got fixed and I could configure my server. Their site had a few misleading entries that made it look like they provided 24/7 coverage, and after I pointed them out, they have removed or updated their language. They now only provide support from 10am to 10pm EST. I originally rated them 2 stars, however, they addressed my ticket and updated their website, so I feel it warranted to adjust my rating accordingly.

Poor customer support for non-premium servers I run a few Arma 3 communities for friends and myself. In the past 2 years I've worked with ServerBlend, today was the first time I've had to cancel an existing server subscription due to poor quality of service and support. Reason for cancellation: Poor customer support, inability to actually use the server with custom mods despite troubleshooting and using Command Line/Mod Manager, etc. Customer support reps were also unhelpful with troubleshooting. One of my community members who submitted a support ticket slightly misspelled the email registered with the server - so they got vague answers or straight up the rep just said they couldn't offer in-depth assistance because the misspelled email didn't show up in the system. After troubleshooting for about a week, Customer Support offered vague solutions instead of directly fixing the problems with the server files; they eventually performed server maintenance and a server restart after I had stated that I intend to issue a refund. Then when maintenance was done, the server had even more new issues unrelated to the original problems. Issues stemming from different causes such as default.cfg files being altered by the server restart. New problems on top of existing server issues with proper mod downloads. Waste of our time and money.