Customer Support is scamming people I bought the laptop from them Eurocom X9E2 and in December 2019 I have my screen replaced, I paid them $1250 and in June 2020 the screen get covered by dead pixels and I send them photo and asked for the warranty replacement and they have stopped to reply to my emails. Scammers! I going to contact to legal way with them.

Do not order from them Do not order from them, customer service is so cheap, I asked them a question and they were answering it two times and later they have stopped responding to my issue and no longer communicating with them. Very unprofessional, I regret I had to pay them $7K for the laptop and so many unprofessional employees there. Useless company, never order from them, there are many other better alternatives.

International client. As a client from the EU i am now customer with Eurocom since 2021 and have a very good experience with them. We primarily communicate using email and I must say that my experience so far is just excelent. Shipping is just perfect. Products are packed very well and arrive always in good shape and on time. Do not blame Eurocom for delays caused by carrier. That is out of the control of Eurocom. To be honest I really dont understand all the reviews below? For now I would say to all Eurocom staff.. KEEP IT UP!! and thank you for the great experience you gave us so far.

Don't know Eurocom? Here is what you need to know.. I have been a reseller of Eurocom Laptops for 3 years now, and here is what you need to know. They sell very high specification machines and the build reliability is reasonable, BUT their customer service is HORRENDOUS. I mean TERRIBLE. Imagine having an issue with your laptop, and then having to wait through a 4 MONTH return process and they still don't fix the issue. Imagine sending emails and calling for updates, and they respond back to maybe every third one. Imagine when they do respond back, it takes them between 1 week and 1 month. Imagine when you get the laptop back, they don't even fix the problems. This is exactly what happened to me when I decided to purchase one of the laptops I was reselling for myself. Also, imagine dealing with tech support that is utterly incompetent when you have 20+ years of experience. So all in all, please, take my advice, if you ever think that you may have a problem with the laptop you are thinking of purchasing from them, just don't. You don't want to get stuck in their customer support black hole. Go buy an Asus ROG or something. Heck, even an HP, as their Tech Support isn't nearly as bad.