Non-Working Keys, Rude Support I bought a bundle from Groupees some time ago, only to find that the keys didn't work. Contacting support via email was brilliant - they got back to me within a couple of hours, asking for more information. I had exactly the information they requested, so I provided the information immediately, and waited for my refund/replacement. Two weeks later, I sent an email to check that they'd received the information. Still no response. Two weeks after that, I went through their contact form to check that they were receiving emails. I received an email containing all the information I had provided previously, proving that they had received the information - but no update. They were simply ignoring me. They've taken my money and simply don't care.

Spamming my email account, seems they decided to grab my data to spam me. Don't know who they are. Not sure where they got my data from but suddenly I get newsletters and it seems an account for newsletters was created for me using one of my old e-mail addresses. There is no way to delete the "account". Interestingly, they clearly only grabbed my email from somewhere as my "account" has no other private data - i.e. my name or anything. That "account" only has the option (re- or) unsubscribe to newsletters (which I didn't subscribe to in first place). Those guys might want to review GDPR rules of the countries they are targeting. I thought maybe they got my account details from a game or something, but I can't find any information on whether they are linked to a game or a service I use(d), particularly not with my old email address. Also, I regularly change my e-mails and they clearly grabbed that address somewhere which is already rather dodgy. Either way, they shouldn't be contacting me. Definitely going to report them!

Duplicate/Revoked Keycodes Countless duplicates and revoked keycodes from bundles such as "8Floor/Joybits Bundle" for example! Multiple confirmed on trading communities beside my own experience. I can't recommend anyone to buy games there!

Their support page states as of… Their support page states as of 11/9/2019 that "Refunds may be granted under the following conditions: * The bundle was not purchased during the presale period. * None of the items have been revealed. * The request is made while the bundle is still available for purchase." I bought a bundle and less than 24 hours later decided I wanted a refund, which was denied because they said they didn't honor "buyers remorse". What kind of company doesn't refund an unopened item returned within 30 days let alone 24 hours? Especially when the return met all of their criteria? Very poor showing Groupees, very poor indeed.

Don’t even try using this app !! Don’t even try using this app !!! They would take money first and load them into their own little card and you won’t be able to transfer the money back into your own bank if you decide to change plan afterwards.