Do not deal with this company I seem to have had the same experience most people have had. I ordered an item over a month ago and never recieved a tracking number or confirmation. When I requested such, they were quick to provide a canned response about customs delaying the order and they provided a tracking number. I waited a few weeks and the status of the package never changed. Called the post office and they never received it from China. Since then, gamekool has been ignoring my e-mails

*update on last review* I did receive an reply from gamekool a few days later and they were very sorry for the inconvenience for sending me the wrong color. They explained that they just wanted to send me an item asap and then offered to send me another iPhone case (without me having to send back the wrong one they sent me) at no charge. I was able to pick out another case for about the same value and they are shipping it to me asap.

NEVER AGAIN!! This place is a scam! Total Ripoff!!! Placed an order, money was taken from my credit card. Over a month later, my item still shows as sitting in the Shenzen airport awaiting customs, but then magically it disappears from there as if it never existed. All attempts to contact GameKool for resolution have failed. The "online" telephone service fails to connect or function at all, and of the TWO websites that are listed as supposed "legal and honest" ways to follow up on a bad transaction... yeah both websites aren't real, they are bogus IP's and websites, clear evidence of a scam if you are creating your own bogus "verify the visa" websites as I see it. They now are claiming that my credit card was denied, but the charges are still there over a month later and Visa has confirmed that the payment went through ok to them. If my card was denied, why did I get a confirmation of payment? Why is Visa saying it wasn't denied? Why did I get a tracking number? I could go on, but anyone reading this can see it for what it is. A scam!! I dealt with Deal Extreme in the past and they were FANTASTIC to deal with. I tried GameKool because I was impatient with Christmas coming and Deal Extreme was out of stock on the item I wanted. Never again, I'll just wait on the back order or not order at all.

Favorite online gametool store I have been a Gamekool customer for such a long time and never had a business ending negative experience. They have always been excellent with the product part and offers some of the best prices. Shipping is fast unless you free shipping(really takes long time). Gamekool has always met or exceeded my expectations when it comes to customer service. The only negative points I can think of are the free shipping, it takes 25 days for the parcel to arrive. But, nevermind, I will definitely choose airmail or express in future. Both of these points are very minor so I get them 5/5 stars.

Well, I changed my oppinion I ordered the first time from gamekool, and after wondering, why they don't have my card in stock, i searched the internet and thought I had been scammed. But after now 14 (working-)days I recieved my order along with a little gift for the delay. All in all, gamekool has good prices, a great email support(they always replied within 24h), and, regarding the free shipping, a normal delivery time.