End of a Great Company Used to be a great company, but now they have been swallowed up by Gamelink and no longer offer the extensive range of dvds they used to offer, a real shame as they used to be the only company I would trust with my money RIP Filthyadult

Amazing Customer Service I have been shopping with Filthyadultdvd for over 5 years and have never had a problem, orders have always arrived in good time and whenever I have had a query they have always got back to me within an hour or less. Recently I had a rather large order from them go missing in the post. I was concerned because it was nearly £1000 worth, so when I told them about it they quickly agreed that it was probably lost in the post (thieving post office gits) and they sent the entire order out again immediately with no quibbling. The replacement order arrived within a few days, and to my surprise and delight they had also added to my order by way of apology. There are a few sites who have good customer service, but these guys really go the extra mile. If there is ever a problem they really do everything they can to not only make it up to you but also give you something extra. When they apologise you feel they really mean it. There are lots of companies who will take your money and treat you like you like dirt afterward, but I will only spend my money with companies who treat me like I matter, so they have a customer for life here.

CUSTOMER SERVICE WHICH SHOULD BE A MODEL FOR OTHERS Many companies' customer service is about fine words, free vouchers (which can be insulting) and little else, you suspect that nobody's going to really take your complaint on board. FADVD set the standard that others should follow. My concerns have been acted on politely, quickly and effectively. Their handling of the recent Royal Mail computer system difficulties was a model of first-class service: A+communications, staff working overtime to clear the backlog - all evidence of genuine concern for customers. At last, a company that treats existing customers as well as they do prospective ones, by making good on their promises. My finest customer service experience, thank you.

Still Great I disagree with the previous review. I am also a long-standing user of this company and also had qualms. However, I have found them to have a huge selection, great prices and fast delivery. It seems their deliveries come from Europe rather than the 'States and are every bit as quick as they used to be when they were a completely UK based site. I had a problem with a disc recently and their customer service sorted it out for me very quickly and painlessly; yes, they're now part of the Gamelink empire, but it looks like that is a good thing. I'm still a happy customer.

Fantastic Service Only part of my order arrived, and when I emailed them they replied within about ten minutes and sent a replacement immediately. If only all adult stores (or regular stores for that matter) took customer service so seriously.