Painfully slow delivery & poor communication I placed an order for 3 DVDs on 4th September. Over the next few days they sent me several annoying and unnecessary emails; a 'thanks for registering' email, a completely pointless 'order notification' email (which basically said that they hadn't done anything yet but would keep me posted) and then finally the 'order confirmation' to say that they had now processed the order and detailed the 3 items I had bought. As I still hadn't seen hide nor hair of my DVDs by 16th September (12 days later!), I logged in to the website where I could see only 1 of the DVDs in the order history. Emailed Moviemail, who first sent what I think was an automated email saying 'you left something in your basket' (really confusing, I haven't left anything un-purchased in my account!) but shortly after sent another email saying that the other 2 DVDs were now 'discontinued'. Great. Nobody bothered to let me know but at least they didn't charge my card for them. The DVD which WAS in stock has just turned up in the post and looks OK - case is in tact etc. I wouldn't recommend this company and won't be using them again. I really wanted to try a smaller company but these guys just seem like a bit of a shambles. Confusing communication, INCREDIBLY slow delivery and a definite issue with stock - I am not the only reviewer to highlight this.

Great selection of DVDs and very helpful I've used MovieMail for years and love the fabulous reviews on their site. They really know their stuff and promote really classy films that you wouldn't stumble across anywhere else. Their staff are very helpful and prices are very reasonable.

Great place to discover wonderful film I stumbled across MovieMail recently and thanks to them have been watching some wonderful films that I'd previously never heard of! Their prices seem reasonable and they promote a lot of foreign and older titles instead of the big hollywood films. My wife is a big fan of documentaries and I've found a few very good ones that she's enjoyed.

They cancel orders without refunding On both occasions I ordered from MoveMail, they cancelled either the whole order or 90% of it. Their excuse is "we are out of stock", despite it still being advertised as available on the website. However, they did not tell me this – they just removed the order from the outstanding orders page – no email, no paypal refund. I shouldn't have to chase up something like this if they cancel the buying contract. They were perfectly happy keeping the money, without sending anything. Last time the paypal refund failed because the funds at their bank did not clear! It was 10 days before I got my money back. My advice would be to shop elsewhere if at all possible – Amazon, Play.com, base.com, etc. If you must use them, use Paypal to give you some protection.

OK for prices but not great for delivery times I have used this company in the past but I find it takes them forever to send items out that are listed on the site as in stock causing me to have to chase up as no communication was given. I decided to use them again recently and again items have not been sent out for a while. I wont be using them again.