They cancel orders without refunding On both occasions I ordered from MoveMail, they cancelled either the whole order or 90% of it. Their excuse is "we are out of stock", despite it still being advertised as available on the website. However, they did not tell me this – they just removed the order from the outstanding orders page – no email, no paypal refund. I shouldn't have to chase up something like this if they cancel the buying contract. They were perfectly happy keeping the money, without sending anything. Last time the paypal refund failed because the funds at their bank did not clear! It was 10 days before I got my money back. My advice would be to shop elsewhere if at all possible – Amazon, Play.com, base.com, etc. If you must use them, use Paypal to give you some protection.

The only destination for UK film lovers They had some major hiccups last year following a change in ownership, but MovieMail remains the best place to find out about world cinema and vintage films coming to DVD and Blu-ray in the UK. If you only like blockbusters then they're not for you, but if you love foreign films and off-the-beaten-track gems you'll love it.

Dodgy Company...do not order. Dodgy Company...do not order. placed and order with them for a newly released DVD then didnt hear anything from them. I called then (waited over 10 mins to get through) only to be told it was discontinued!!!!!! i asked for a refund and they said someone will do it in few days! quick to charge you but then you have to wait for a refund...plus you have to do all the chasing. DODGY!!!!!!!

Great service, Reasonably priced. MovieMail are the best place to buy dvds from. They send out a monthly catalogue full of great films and TV and are always polite and helpful. The staff really know their stuff. Pricing is very reasonable if not always the cheapest. They are also an ethical company.

Really? viewed - purchased - delivered - as simple as 123 was waiting and waiting for this title to be released on blu-ray - finally found it cheaper than Amazon! nice easy site to use - great customer service - thanks Jess