Absolutely disgusting service and exprerience!! AFTER WAITING OVER 1MONTH FOR DVD'S, I CONTACTED MOVIEMAIL, TO RAISE MY CONCERNS, THEY RESPONDED, SAYING THEY DO NOT UNDERSTAND WHY I AM RASING A CONCERN, AND PROCEEDED TO TELL ME DVD'S WOULD BE APPOXIMATELY ANOTHER 2 WEEKS, I THEN CONTACTED THEM AGAIN, THEY THEN SAID ORDER WOULD BE CANCELLED, TWO DAYS LATER, A CHARGE OF £107.88 WAS TAKEN OUT OF MY BANK ACCOUNT FOR THE DVD'S I WOULD NEVER RECEIVE!! I THEN CALLED THEM, AFTER WAITING 15MIN ON PHONE THEY SAID THAT THE DVD'S I HAD ORDERED HAD BEEN DISCONTINUED. I HAVE NOW CONTACTED VISA CARD TO REPPORT THIS, AND CLAIM MY MONEY BACK!!!! THANKS FOR A HORRIBLE EXPERIENCE MOVIEMAIL!!!!

Scam Operator AVOID! Ordered two Box Sets which were never dispatched. Cancelled Order and was told that they have never taken money from a Credit Card, which was a lie. Have had to put matter in dispute with Credit Card company. AVOID! AVOID! AVOID!

Painfully slow delivery & poor communication I placed an order for 3 DVDs on 4th September. Over the next few days they sent me several annoying and unnecessary emails; a 'thanks for registering' email, a completely pointless 'order notification' email (which basically said that they hadn't done anything yet but would keep me posted) and then finally the 'order confirmation' to say that they had now processed the order and detailed the 3 items I had bought. As I still hadn't seen hide nor hair of my DVDs by 16th September (12 days later!), I logged in to the website where I could see only 1 of the DVDs in the order history. Emailed Moviemail, who first sent what I think was an automated email saying 'you left something in your basket' (really confusing, I haven't left anything un-purchased in my account!) but shortly after sent another email saying that the other 2 DVDs were now 'discontinued'. Great. Nobody bothered to let me know but at least they didn't charge my card for them. The DVD which WAS in stock has just turned up in the post and looks OK - case is in tact etc. I wouldn't recommend this company and won't be using them again. I really wanted to try a smaller company but these guys just seem like a bit of a shambles. Confusing communication, INCREDIBLY slow delivery and a definite issue with stock - I am not the only reviewer to highlight this.

Unscrupulous company Awful company with practices which border on the criminal. They'll take payment for items which they know (but don't tell the customer) are out of stock and then don't issue a refund, even though they know they won't be despatching the item, unless the customer chases it up....very unscrupulous

Very poor communication, Jess is a liability. Very poor communication, never respond and the person there called Jess is abysmal, does she ever read or respond? I will never use this company again thanks to her complete lack of customer service and interest. Avoid like the plague.