Check delivery times I ordered a Cinema Paradiso dvd which eventually proved to be unobtainable. It took some time to sort this with Moviemail but they eventually agreed to provide, as an alternative, another dvd I also wanted. This was somewhat more expensive but they absorbed the extra cost. I suggest phoning to make sure your title is available in a reasonable time.

Scam Operator AVOID! Ordered two Box Sets which were never dispatched. Cancelled Order and was told that they have never taken money from a Credit Card, which was a lie. Have had to put matter in dispute with Credit Card company. AVOID! AVOID! AVOID!

Delivery times much longer than promised Ordered 4 DVDs on 20th Dec 2013, paid £5 for delivery before Christmas. Arrived on 3rd Jan. Perhaps they meant next Christmas. All they offered was my £5 next day delivery charge back and blamed the courier company. Goods are fine but delivery promises are fiction.

Very poor communication, Jess is a liability. Very poor communication, never respond and the person there called Jess is abysmal, does she ever read or respond? I will never use this company again thanks to her complete lack of customer service and interest. Avoid like the plague.

They cancel orders without refunding On both occasions I ordered from MoveMail, they cancelled either the whole order or 90% of it. Their excuse is "we are out of stock", despite it still being advertised as available on the website. However, they did not tell me this – they just removed the order from the outstanding orders page – no email, no paypal refund. I shouldn't have to chase up something like this if they cancel the buying contract. They were perfectly happy keeping the money, without sending anything. Last time the paypal refund failed because the funds at their bank did not clear! It was 10 days before I got my money back. My advice would be to shop elsewhere if at all possible – Amazon, Play.com, base.com, etc. If you must use them, use Paypal to give you some protection.