Painfully slow delivery & poor communication I placed an order for 3 DVDs on 4th September. Over the next few days they sent me several annoying and unnecessary emails; a 'thanks for registering' email, a completely pointless 'order notification' email (which basically said that they hadn't done anything yet but would keep me posted) and then finally the 'order confirmation' to say that they had now processed the order and detailed the 3 items I had bought. As I still hadn't seen hide nor hair of my DVDs by 16th September (12 days later!), I logged in to the website where I could see only 1 of the DVDs in the order history. Emailed Moviemail, who first sent what I think was an automated email saying 'you left something in your basket' (really confusing, I haven't left anything un-purchased in my account!) but shortly after sent another email saying that the other 2 DVDs were now 'discontinued'. Great. Nobody bothered to let me know but at least they didn't charge my card for them. The DVD which WAS in stock has just turned up in the post and looks OK - case is in tact etc. I wouldn't recommend this company and won't be using them again. I really wanted to try a smaller company but these guys just seem like a bit of a shambles. Confusing communication, INCREDIBLY slow delivery and a definite issue with stock - I am not the only reviewer to highlight this.

Great selection of DVDs and very helpful I've used MovieMail for years and love the fabulous reviews on their site. They really know their stuff and promote really classy films that you wouldn't stumble across anywhere else. Their staff are very helpful and prices are very reasonable.

Terrible Company Since changing ownership Moviemail have become an appalling company, money is taken for items which are apparently in stock but are never shipped, when you try to contact them all of your emails are ignored. Money was taken from my account a month ago but still no shipping notification and no reply to emails, don't waste your time.

The only destination for UK film lovers They had some major hiccups last year following a change in ownership, but MovieMail remains the best place to find out about world cinema and vintage films coming to DVD and Blu-ray in the UK. If you only like blockbusters then they're not for you, but if you love foreign films and off-the-beaten-track gems you'll love it.

Scam Operator AVOID! Ordered two Box Sets which were never dispatched. Cancelled Order and was told that they have never taken money from a Credit Card, which was a lie. Have had to put matter in dispute with Credit Card company. AVOID! AVOID! AVOID!