Terrible Company Since changing ownership Moviemail have become an appalling company, money is taken for items which are apparently in stock but are never shipped, when you try to contact them all of your emails are ignored. Money was taken from my account a month ago but still no shipping notification and no reply to emails, don't waste your time.

They never reply; you'd think they do not actually exist! Before Moviemail was taken over, they were an exceptional company. Not always the cheapest, but at least they were a small family-owned and -run business, with exceptional service. Then there was a takeover which smacked of a fire sale, it took place so quickly. Since then, the service is utterly appalling. Items which are shown as being in stock turn out not to be, so sit in your order history without any updates apart from "On order, despatched within 5-7 days". Emails are not responded to, not even auto-acknowledged. How the mighty are fallen. Avoid Moviemail at all costs.

Scam Operator AVOID! Ordered two Box Sets which were never dispatched. Cancelled Order and was told that they have never taken money from a Credit Card, which was a lie. Have had to put matter in dispute with Credit Card company. AVOID! AVOID! AVOID!

Check delivery times I ordered a Cinema Paradiso dvd which eventually proved to be unobtainable. It took some time to sort this with Moviemail but they eventually agreed to provide, as an alternative, another dvd I also wanted. This was somewhat more expensive but they absorbed the extra cost. I suggest phoning to make sure your title is available in a reasonable time.

Painfully slow delivery & poor communication I placed an order for 3 DVDs on 4th September. Over the next few days they sent me several annoying and unnecessary emails; a 'thanks for registering' email, a completely pointless 'order notification' email (which basically said that they hadn't done anything yet but would keep me posted) and then finally the 'order confirmation' to say that they had now processed the order and detailed the 3 items I had bought. As I still hadn't seen hide nor hair of my DVDs by 16th September (12 days later!), I logged in to the website where I could see only 1 of the DVDs in the order history. Emailed Moviemail, who first sent what I think was an automated email saying 'you left something in your basket' (really confusing, I haven't left anything un-purchased in my account!) but shortly after sent another email saying that the other 2 DVDs were now 'discontinued'. Great. Nobody bothered to let me know but at least they didn't charge my card for them. The DVD which WAS in stock has just turned up in the post and looks OK - case is in tact etc. I wouldn't recommend this company and won't be using them again. I really wanted to try a smaller company but these guys just seem like a bit of a shambles. Confusing communication, INCREDIBLY slow delivery and a definite issue with stock - I am not the only reviewer to highlight this.