Customer service is great Customer service is great! I ordered 2 custom mugs and had a little trouble getting 1 mug, as soon as I reached out, their team member was persistent on helping me and made sure to send me a new replacement mug ASAP 💜 the 1 I have received is made very well and looks exactly as pictured! We are stoked to have this special gift made for us

Shopping experience was mostly great Shopping experience was great, item arrived earlier than expected and in perfect condition. Only thing I felt could be improved was the communication. I never received any updates about my purchase and it say in my parcel locker for days before I realized it was there. I had to email support to even get my purchase confirmation and never received an update after that.

The product is not mine -

The product is high quality The product is high quality, the art is gorgeous, it came faster than anticipated and it was such a nice sentimental gift.

The quality of the coffee mug I… The quality of the coffee mug I received was better than expected however… The customizations were not accurate on the mug. I had ordered it with both a photo with my name and some wording. the wording was not present on the mug. I immediately messaged them to let them know they had made a mistake and they offered to send me out the correct mug however this was three weeks ago and I still have not received anything. I’ve checked in with them a few times and every time I do they told me they’re still working on it. There’s a serious lack of urgency even though they are the ones that made the mistake in the first place. I recently requested for them to just refund me offering to return the incorrect mug back to which I was told to just be patient. I’m sorry but I can’t have patience with a company that failed to provide the right item and then didn’t make a rush to provide me with the correct item. So buyer beware