Customer service is great Customer service is great! I ordered 2 custom mugs and had a little trouble getting 1 mug, as soon as I reached out, their team member was persistent on helping me and made sure to send me a new replacement mug ASAP 💜 the 1 I have received is made very well and looks exactly as pictured! We are stoked to have this special gift made for us

My order was incorrect and I wasn’t too… My order was incorrect and I wasn’t too happy about the printing on the cup.

Swift and kind response to the question… Swift and kind response to the question I submitted online

I ordered these customized cups from… I ordered these customized cups from Felime, and gotta say they came in perfect and cute!

The quality of the coffee mug I… The quality of the coffee mug I received was better than expected however… The customizations were not accurate on the mug. I had ordered it with both a photo with my name and some wording. the wording was not present on the mug. I immediately messaged them to let them know they had made a mistake and they offered to send me out the correct mug however this was three weeks ago and I still have not received anything. I’ve checked in with them a few times and every time I do they told me they’re still working on it. There’s a serious lack of urgency even though they are the ones that made the mistake in the first place. I recently requested for them to just refund me offering to return the incorrect mug back to which I was told to just be patient. I’m sorry but I can’t have patience with a company that failed to provide the right item and then didn’t make a rush to provide me with the correct item. So buyer beware