Tim is the absolute best! Where do I even begin? Tim has been so instrumental in not only navigating us throughout this new territory for us, but also an extremely knowledgeable and personable professional. Every single question we posed was answered in a timely manner. No question was too silly or he never minded explaining things sometimes 2-3x until we fully got it. I highly recommend Tim to anybody else who is in our similar situation. Rest assured that you are in fantastic hands with Tim!

So happy about the outcome of the process! I am so happy about the outcome of the process. Finally, after about 3 months of delay, I was able to send out our personal package for my sister! The process was fast, and the Prior Notice Department acted swiftly. I loved the fact that they are reachable via email, and that they were able to accommodate my customized request.

Can not be better then this! Extremely competent, knowledgeable, and trustworthy. I still have many other things to do and will keep my loyalty to them. I would strongly refer them to all my clients and friends. I felt in a teamwork project with an excellent outcome.

Perfect way to handle the FDA issues - your team had saved us! Mr. Marco Theobald, together with Ms. Phoebe DuFord have provided the best service a customer could ever imagine to receive. Very professional, very precise, always on time, always fast replies. The professional advises and the guidance we have received from them was perfectly effective. I can truly say that this team has truly saved our business. I will definitely contact your company again because of these people!! Alon

Overall it's good. Overall it's good. If can improve below is better: 1. answer emails from the same email thread, often they trend to open new emails for the same topics discussed before and hard to track for so many emails for one topic. 2. answer emails within 24-48 hours