Surprising experience in a good way I ordered a beautiful coffee maker that unfortunately arrived with a small crack on the lid. The crack didn’t hinder its functionality, but I thought it was worth bringing to the company’s attention. I contacted customer support, sent over some pictures, and braced myself for a potentially long and arduous return process. To my surprise, the complete opposite happened. Not only did the customer service team promptly acknowledge my issue, but they also shipped a brand-new coffee maker to me absolutely free of charge! They told me to keep the original item, as it was still usable. It’s so refreshing to see a company stand by their products and go the extra mile to ensure customer satisfaction. Thanks.

I was initially hesitant to order… I was initially hesitant to order internationally, but their customer service team was incredibly helpful in answering all of my questions. A special shoutout to Customer Support team who went above and beyond to ensure my concerns were addressed!

Unwilling to accept responsibility for a faulty product I purchased an iPhone cover from them and it was in 2 pieces after putting it on; the sides had separated from the back cover. I contacted customer support and sent pictures, and this was their response: "Hello XXXXX, Thanks for your email. By "already broken” you mean you broke it? Return and refund period have been expired for your order as we don’t cover for the items that customer break. Best XXXXX” Even though their policy states: "We accept returns/refunds if the product arrives damaged or broken." If you have any problem with the item you purchase, you won't have any ground to stand on... you decide! I heard back! I guess they read my review and in response asked me to erase the customer representative’s name and title, which I have graciously XXXX’d out. Then, I received a follow up email stating that Mavigadget didn’t think that my review was for their company, and said that I have the wrong company. Why would they ask me to first remove the customer representative’s name and title if that person wasn’t at their company? 😲 Sooo dodgy!!

Great product and excellent service We are happy with the chair and with all the support from the Customer Service team, specifically with Matt. His support was a tremendous help to us to get the chair in such a short time. It was delivered in Colombia in pristine condition. Thank You!

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