Slow delivery -

review on dog tag delivery time was good, product well packaged, item is what was ordered

I ordered a pug sleeping in angel wings… I ordered a pug sleeping in angel wings as gift for my daughter. She loves it. It looked exactly like the picture. As soon as I ordered it. I received a email telling when it would be shipped with tracking. It came right on time. I did have trouble tracking it because they wanted me to download a app. I highly recommend this company.

Poor quality. Too much hassle. Delivery time was reasonable. I ordered a personalized door mat. I did like the graphics. However, when it arrived, for shipping it was folded into quarters. The material on one of the folds stuck to itself tearing loose from the backing. This made me concerned how quickly it would tear if people wiped their feet on it. My initial impression was that it was just an oversized potholder that would not holdup under use. VERY lightweight making me think any wind would make it blow off the porch. Bringing these points to their attention, they offered a 10% refund as it was personalized. They wanted me to 90% for something that was defective upon delivery. They offered 20% back leaving me to pay 80% for defective product. Then they offered 30% leaving me to pay 70% for the defective product. Finally I told them I denied payment to my credit card. Then they agreed to a full refund. Just a lot of hassle for a poor quality product.

Never received the item. -