Roxie’s Mom
GBRip-off stay away!! I ordered 6 various shapes of the cheap lanterns for my classroom. Three of them were the same for a fixture I wanted to purchase. I paid as much in postage as I did for the items. They arrived in a huge flimsy envelope with a piece of cardboard not large enough to protect the items. They sent an email wondering how my item was damaged during shipping and wanted photos. In addition, I had one missing item. They told me it was sent because the scan showed that it was. I had to send photos of the packaging and they still didn’t replace the damaged piece saying I could bend it back. They later emailed me saying they were shipping the missing piece after they practically called me a liar and acted like I was trying to get a free $3 lantern. When I emailed to ask when it was coming, they said they refunded my money but I could place another order. At the time I was told I would receive a replacement, I stressed that I needed the extra piece for a fixture and that I was going to order it if they were indeed sending the missing piece I paid for but did not receive. He ensured it was being mailed, so I ordered the fixture. So now I have a 3 socket fixture and 2 lanterns that I cannot use without ordering another lantern and paying shipping again. The only good thing about this company is they responded promptly; however, you will be put through an interrogation and still end up with your problem. They make you feel like the bad person for their inadequacies and errors. I ordered through Walmart. I will never shop from a small business on Walmart’s site again. Everything I’ve gotten via Amazon, the companies made any problems right. Safer exchanges through them.