Terrible company DON'T ORDER Wow. I wish I came here before ordering. I placed and order and received a confirmation. when I ordered it said get if by 12/20/23; I logged in because I did not get a tracking number yet to find they changed my shipping to "wait a while and save" its coming after christmas. I have now discovered they auto reply to emails and have not actual customer service to call. This was for my 97 year old father and he sees their stupid commercial everyday and all he asked for was this. Seems like a small company in over their heads. Sooo dissapointed

Order only if you have a lot of…patience and don’t need your order anytime soon. Order only if you have a lot of patience and don’t care when your order arrives (or IF it arrives). According to their tracking system, our order was “pre-transit” back on 12/4, and it’s still in the same status here on 12/18. We are trying to cancel our order and, regardless of whether we’re successful or not, this will be the last time we try using them.

Never received my order I ordered Sampler Pack on 11/6/23. The site showed a delivery estimate of 3-5 days. Two weeks later I had not received anything and started emailing them. First they said their shipping system had changed and they were having problems. I continued asking about my order and they continued saying they were sorry. After a month I received an email saying my order would ship that week. Several days later I complained again and they told me that the order had been lost in transit. They said they weren't selling anymore Sampler Packs. I requested that my money be refunded or an equivalent amount of licorice be sent. I haven't heard back.

No delivery after 4 weeks I ordered $125 worth of licorice back in October relying on the 4-5 day promised delivery. Credit card charged right away. I followed up after 2 weeks and was told they were behind in shipping but it will soon be shipped. Followed up after 4 weeks and was told that the company had software system issues and they didn't know when my candy would be shipped but it would be shipped as soon as possible. I cancelled my order. Will never order from them or their sister companies again.

I don't understand all the negative… I don't understand all the negative reviews? I have ordered from this company several times over the years and had nothing but great experiences. they have a good rating/reviews on FB, maybe it's just a trustpilot thing? is this where just the negative folks post? licorice.com is great, all their sister products pretzels.com caramels.com etc, are great as well