Never received my order I ordered Sampler Pack on 11/6/23. The site showed a delivery estimate of 3-5 days. Two weeks later I had not received anything and started emailing them. First they said their shipping system had changed and they were having problems. I continued asking about my order and they continued saying they were sorry. After a month I received an email saying my order would ship that week. Several days later I complained again and they told me that the order had been lost in transit. They said they weren't selling anymore Sampler Packs. I requested that my money be refunded or an equivalent amount of licorice be sent. I haven't heard back.

Order only if you have a lot of…patience and don’t need your order anytime soon. Order only if you have a lot of patience and don’t care when your order arrives (or IF it arrives). According to their tracking system, our order was “pre-transit” back on 12/4, and it’s still in the same status here on 12/18. We are trying to cancel our order and, regardless of whether we’re successful or not, this will be the last time we try using them.

Terrible company DON'T ORDER Wow. I wish I came here before ordering. I placed and order and received a confirmation. when I ordered it said get if by 12/20/23; I logged in because I did not get a tracking number yet to find they changed my shipping to "wait a while and save" its coming after christmas. I have now discovered they auto reply to emails and have not actual customer service to call. This was for my 97 year old father and he sees their stupid commercial everyday and all he asked for was this. Seems like a small company in over their heads. Sooo dissapointed

Disappointing Product Nice order processing, good expensive packaging, timely delivery. Unfortunately the product was disappointing. Very stiff and had to chew. Initially I thought was from being in a cold truck for delivery. I waited a day to try it again, same result. Hard to chew. Contacted the company about returning unused portion. Standard answer was that since is food related they good not accept a return. Very disappoint that even though the product is sub-par and in my opinion not as advertised, they won’t take it back.

Horrible holiday experience! As others did, I ordered both licorice and pretzels on December 11 for "guaranteed Christmas delivery". I sent an email December 22 and got a response saying that they had "a full day of shipping" ahead of them and my order would still arrive. Of course it didn't. I filed a dispute through PayPal on December 26 and sent an email asking to cancel my order, since I no longer needed the product after Christmas. They then sent the pretzel order December 27 and stopped responding to me. Licorice still has not shipped.