Disappointing Product Nice order processing, good expensive packaging, timely delivery. Unfortunately the product was disappointing. Very stiff and had to chew. Initially I thought was from being in a cold truck for delivery. I waited a day to try it again, same result. Hard to chew. Contacted the company about returning unused portion. Standard answer was that since is food related they good not accept a return. Very disappoint that even though the product is sub-par and in my opinion not as advertised, they won’t take it back.

I don't understand all the negative… I don't understand all the negative reviews? I have ordered from this company several times over the years and had nothing but great experiences. they have a good rating/reviews on FB, maybe it's just a trustpilot thing? is this where just the negative folks post? licorice.com is great, all their sister products pretzels.com caramels.com etc, are great as well

Like almost every other review do not… Like almost every other review do not order from this “company”. Placed order on Dec 2,2023 with guaranteed Christmas delivery. Not only did it not ship in the 5-7 days it said they kept saying it would. Received it Dec 28 well past Christmas. Emailed repeatedly with no response. Would never order from here again and will continue to tell others the same.

Never received my order I ordered Sampler Pack on 11/6/23. The site showed a delivery estimate of 3-5 days. Two weeks later I had not received anything and started emailing them. First they said their shipping system had changed and they were having problems. I continued asking about my order and they continued saying they were sorry. After a month I received an email saying my order would ship that week. Several days later I complained again and they told me that the order had been lost in transit. They said they weren't selling anymore Sampler Packs. I requested that my money be refunded or an equivalent amount of licorice be sent. I haven't heard back.

Arrived on time and absolutely loved by spouse I placed an order for 2 types of licorice on Nov. 30, 2023. I did get an order number but the product is supposedly waiting to be shipped. None of my emails have been answered except by an automated response. If I hear nothing by Tuesday, 12/12/23 I'll proceed to contact my credit card and instigate a fraud action. Of course my credit card has already been charge. Update 12/14. My package arrive. Licorice.com responded to my concerns and made it right. I understand when mess-ups happen but they fixed it. Update 12/25. Licorice given as a gift to a very important person (my spouse) and she loved both kinds (Finish #1and Australian #2)