I should have read the reviews before… I should have read the reviews before now. I have ordered from licorice.com 3 times. The product is tasty. I have also tried their chocolate and am waiting on a taffy order. My most recent licorice order was wrong. I expected them to send a replacement order for what was missing but they just credited me. Now if I still want the product they didn't send, I will have to pay shipping again. Looking at the reviews, they are AWFUL!!! LOST THIS LOYAL CUSTOMER!!! Order #555530 BEWARE

Order only if you have a lot of…patience and don’t need your order anytime soon. Order only if you have a lot of patience and don’t care when your order arrives (or IF it arrives). According to their tracking system, our order was “pre-transit” back on 12/4, and it’s still in the same status here on 12/18. We are trying to cancel our order and, regardless of whether we’re successful or not, this will be the last time we try using them.

Arrived on time and absolutely loved by spouse I placed an order for 2 types of licorice on Nov. 30, 2023. I did get an order number but the product is supposedly waiting to be shipped. None of my emails have been answered except by an automated response. If I hear nothing by Tuesday, 12/12/23 I'll proceed to contact my credit card and instigate a fraud action. Of course my credit card has already been charge. Update 12/14. My package arrive. Licorice.com responded to my concerns and made it right. I understand when mess-ups happen but they fixed it. Update 12/25. Licorice given as a gift to a very important person (my spouse) and she loved both kinds (Finish #1and Australian #2)

Terrible company DON'T ORDER Wow. I wish I came here before ordering. I placed and order and received a confirmation. when I ordered it said get if by 12/20/23; I logged in because I did not get a tracking number yet to find they changed my shipping to "wait a while and save" its coming after christmas. I have now discovered they auto reply to emails and have not actual customer service to call. This was for my 97 year old father and he sees their stupid commercial everyday and all he asked for was this. Seems like a small company in over their heads. Sooo dissapointed

Well wish I had seen the reviews before… Well wish I had seen the reviews before I ordered. Saw on tv thought nice Christmas Gift so ordered on 12/5 and still same as everyone else No shipping information. Have emailed message their Facebook with No response guess not coming by Christmas even though says shops in 5 days! Hopefully it will come someday. 🙏