Good customer service I ordered 2 items and only received one of them. Apparently since BREXIT - as with many companies - there are increased difficulties with cross border shipping (I live in Austria); they are working on it... Was disappointed and angry at first, but the customer service (shout out to Cynthia) was really great! Got the second part sent again and even two small gifts with it, which I was really happy about. The goods themselves were tiptop.

Order received I received the remainder of my order today ahead of schedule. Thank you Hellosouthkorea for following up.

Worst customer service ever. Never received what I ordered I'm still waiting for my order, contacted them 3 times and got no reply back in regards to what's going on with my order.

I bought a Life Goes On hoodie I bought a Life Goes On hoodie, and 2 BE sweatshirts. They are made of high quality soft cotton. The colors are beautiful. They even wrote Life Goes On like the album cover! Very cool! I bought a 3xl cus I like Big Hoodies that are comfy and I can wear layers underneath. It is perfect. It’s so hard to find the good quality sweatshirts as K-pop merchandise so I always buy from Hellosouthkorea!

Item never arrived and I have been… Item never arrived and I have been unable to pull up the web page to get help. It's been consistently saying web page unavailable. Very frustrating.