No e-mail response I sent them an email because the product was arriving late and they never replied 🤷🏼‍♀️ The product finally arrived so no complaints there, but a simple response would have been appreciated

Good service; product gets costly after a while. This was a positive experience and I received my shipment quickly. The only reason I did not give it five stars is because these were something like my 6th and 7th bags. I have worn out and melted them again and again, and I am a little disappointed with how easily they tear. I have spent too much on these.

Best Bag You Can Buy Fast Shipping. This is my second bag and wanted it for a back up. Couldn't remember what size I needed but there is a sizing help aid on the website. Sent the exact one. Keep thinking that this bag is going to split at some time. I've brewed 50+ batches of homebrew using the same bag. It is stained a brownish tone from the dark malts that I use in Stouts, but still maintains its integrity with no signs of impending failure and I squeeze this thing like crazy to get every drop out of it!

You get excellent customer service… You get excellent customer service every time you call, no robots that want to walk you through a long menu.The product is of the finest quality and if you need an education on how to use it properly they are glad to walk you threw the process!

Works great, SS Brewtech 1V I got the 400 micron bag. It fits the kettle perfectly, feels durable, and worked great! I used it without a false bottom and there were no issues or scorching on the bag at all. Would definitely recommend.