The worst possible. The worst possible. Payment was done, but the seller refused to ship because the billing address was my hotel. I was unfairly accused of fraud. The seller tells I need to contact the credit card to get the payment cancelled and my credit card tells the store needs to cancel and refund. Still trying to get refund.

Excellent service - First Purchase Excellent service. Prompt and personal response from Jim. Highly recommend and I will order again. Everything in my first order went well except I would recommend not to use UPS shipping. UPS left the fine wines at front door without asking signature.

Great price & communication Great price & communication. Owner called me to warn me about the warm weather that might affect the bottle during shipping time. We accelerated to next day shipping rather than 3 days. Will be returning for more soon!

first class handling and customer service of first growth wine ordered a 88 latour last week for a first growth wine tasting on friday in Fort Lauderdale. amongst a lineup of 88 HB, 86 Margaux, 96 Mouton, 98 Margaux and 01 HB, the Latour was a clear winner. the folks at finewinecollector pristinely shipped the bottle directly to my hotel via 2 day fedex... the wine was simply stunning. had spoken to edward a couple times on the phone to ensure the bottle would be delivered properly and he took care of everything. would do business again with them in a heartbeat.

Jim is just a pleasure to deal with Jim is just a pleasure to deal with. His eye for outstanding Bordeauxs (my faves), and his service are also outstanding. So far all of the wine he delivered has been spectacular. By the way, I am a lawyer, and have no problem griping and arguing about a myriad of things, so this is high praise indeed. wineguy58