Real professionals The staff in this store seemed to me quite professional, because I'm fond drinking wine and I prefer various exotic combinations of tastes. Thus, it's quite hard for me to find the wine which will suit my preferences and I got used to dedicate lots of time to the search. Once I spent the whole day in search of the good store. However, after I visited this store, I understood that I would be a real regular here. Managers helped me a lot to choose the wine which I needed, they listened to me carefully in order to help me. They saw that I was exhausted and I'm grateful for them.

Jim is just a pleasure to deal with Jim is just a pleasure to deal with. His eye for outstanding Bordeauxs (my faves), and his service are also outstanding. So far all of the wine he delivered has been spectacular. By the way, I am a lawyer, and have no problem griping and arguing about a myriad of things, so this is high praise indeed. wineguy58

perfect experience I have had a number of orders placed with Edward. From my first experience and following through to my latest dealings I have found Edward to be extremely knowledgable and I have received superlative customer care. Every bottle that I have purchased has been in perfect condition. I look forward to many more dealings with Edward! Robert Weinstein

My First Impression I was very impressed with my conversation and experience with my first purchase. A friend had had success buying from the sight and had found the bottles sound. Provenance is very important and Fine Wine Collector has a good record. I was very impressed with the knowledge about the wines during my phone conversation and the willingness to delay the shipment until an appropriate weather window. I look forward enjoying the wine when it arrives.

The worst possible. The worst possible. Payment was done, but the seller refused to ship because the billing address was my hotel. I was unfairly accused of fraud. The seller tells I need to contact the credit card to get the payment cancelled and my credit card tells the store needs to cancel and refund. Still trying to get refund.