CHILDISH UNPROFESSIONAL CUSTOMER SERVICE Astonishingly poor customer service by a certain Mr. J Rivera from Holiday Wine Cellar. Purchased 15 bottles of which one was replaced by a can instead. Shot them an email about the mistake and two options were given. 1) To send back the can and get a full refund. 2) Keep the wrong can at 20% off. Explained that I am unable to send the can back as it has been shipped across the globe to where I live. Took them a couple of days to reply as they were busy digging out information from my social media account, launching personal false accusations without any proof whatsoever. Does it matter what I do with my purchase? It's totally irrelevant to Holiday Wine Cellar's mistake. If your customer service personnel is so free, perhaps he should be taking online courses on how to provide better customer service and offering a better solution for a mistake caused by Holiday Wine Cellar. UPDATE: Replies to all negative reviews by HWC just goes to show that they are not remorseful of mistakes made. Fulfilling previous orders accurately does not mean that you can be forgiven for packing a wrong order this time. Abusing of the coupon code when website states that it is applicable for ALL NEW EMAIL SIGN UPS? #JOKEOFTHEDAY If you are so sour about customers using your coupon code, then DONT OFFER IT IF YOU CANNOT AFFORD IT. CHERRY PICKING RARE BOTTLES? Who are you trying to kid?! Most of these bottles are still on your website! You should be thanking your customers for clearing old stocks for you LOL. YES HWC is so not interested to do any business with me that they have decided to offer a recurring discount on future orders as a compromise! WOW. Contradicting much.

Great Customer Service, Selection, & Events! A small business that has been family-owned and operated since 1965 with a wide variety of beer, wine, spirits, and accessories. Aside from a vast selection, they only provide the best white-glove service and also offer a very reasonably priced wine club that gives members 15% OFF storewide - definitely worth the investment + Weekly Tasting events! I highly recommend Holiday Wine Cellar (and if you can't go to the store, check to see if you live in one of the states they can SHIP TO!)!