Great customer service Cake came out just as excepted if not beyond expectations.

Great! But beware the service charge It was totally well organized when you have something specific in mind. The bakers were prompt to get back to me with quotes. My only complaint was when you go to place your down payment, they charge you a considerable service charge which was never mentioned before you fell in love with a cake. $58 is a lot to pay extra when I figured that the service charge was included in the price of the cake (over $450).

Upset then Delighted I’ve always thought that the sign of great service is how mistakes and trickier issues are remedied. I ordered, from the UK, a birthday cake months before a trip to New York, after much planning and design. Literally two days before the birthday and the baker, for health reasons, messaged to say they couldn’t bake my personalised and designed cake. Bake Street, without fuss or drama organised another New York baker (Gilinda) on very short notice to deliver exactly what I wanted and designed. Superb stuff as I had zero options to rescue the situation when already in the US. Delighted with the service. It would have been easy for Bake Street to point simply to the original baker’s cancellation. They just got on and sorted it.

Wonderfully surprised So happy I found bake street! Ordering a cake is effortless with bake street. The quick responses from the cake artists (bakers) is so effective. You are able to get multiple quotes without having to call up or visit a dozen places. That was the best part for me. Communication from both bake street and your cake artist ensures the highest level of customer satisfaction. I am a long term customer now!

So easy and convenient The process was super easy and just what I needed. I recently moved so I don’t know many bakeries and I needed a retirement cake for my mom when I’m not used to knowing where to get something fancy like that! I liked that bakestreet has pre populated decor ideas to pick from, and that you could select your price range. I received about 5 bids in an hour and had booked a bakery by the next day. The cake came out beautiful and delicious! I’ll absolutely use Rosy and bakestreet again.