Incompetent Company I bought the black DF83 even though the white was readily available. I bought the product at the beginning of June with an expected delivery time of around end of June. Upon receiving my package, I realized they sent me the white version of the DF83... Not only did they not care to apologize, I was told that I would have to wait until mid August... It tells a lot about a company that can't send the correct color to their customers and not apologize for it.

Received my grinder spoilt, Bad home business, Customer is at fault. Received my grinder spoilt. The thread was damaged. Paid for a brand new one but my Turin that arrived seemed used, there was also remnants of coffee grounds at the chute. Perhaps they shipped to me their "OPEN box turin" and sold it as "Brand new". Espresso outlet claimed it was our fault that we spoilt it. Horrendous. Would avoid this home business at all costs. There must be no technician in this company, maybe running away from problem and blaming customer as don't know how to fix it.

I ordered a modified DF64 which arrived… I ordered a modified DF64 which arrived promptly. I did notice some cosmetic issues that may have occurred during shipping and made the company aware of this. They offered me a replacement or a partial refund if I wanted to keep the original machine. I thought this was excellent customer service and overall I’m very pleased with the purchase.

Item delivered was damaged The grinder was delivered with a dent on the coffee collection plate with marring on the finish. The unit has the appearance of being refurbished. I'm not opposed to buying refurbished but would like to have that disclosed up front and reflected in the price. The owner has ignored my request to replace the collection plate.